The Night Auditor is responsible for the overnight operation of Benny's Colville Inn, ensuring a smooth and secure guest experience while performing the nightly financial audit, reconciling all revenue transactions, and preparing the property for the next business day. This role is a trusted position requiring strong attention to detail, independent judgment, and the ability to deliver exceptional service to guests during late-night and early-morning hours
Serve as the sole on-site representative of the hotel from 11:00 PM to 7:30 AM, handling all guest needs with professionalism and urgency.
Process check-ins and check-outs, issue room keys, and assign rooms using the OpenHotel PMS.
Respond promptly to guest inquiries, requests, and complaints; resolve issues independently or escalate appropriately.
Post room charges, incidental charges, and payments accurately in the PMS.
Answer phone calls, take reservations, and provide information about the hotel and local area (including outdoor recreation, local dining, and services in the Colville and Stevens County area).
Perform wake-up calls and manage guest requests for luggage assistance, directions, or local information.
Run and balance the nightly audit in OpenHotel PMS, ensuring all revenue, rooms, and transactions from the prior business day are properly closed.
Reconcile room revenue, food & beverage charges, payment processing, and miscellaneous charges.
Verify that all credit card transactions have been settled and flag any discrepancies for the General Manager.
Prepare and distribute daily revenue reports, including occupancy, ADR, and RevPAR summaries.
Compile the Night Audit Report package and leave it ready for management review at the start of the business day.
Identify and correct posting errors; communicate unresolved variances clearly in shift handoff notes.
Conduct regular property oversights throughout the shift to monitor security, safety, and overall property conditions.
Monitor entrance and parking areas; report and document any suspicious activity.
Respond to emergency situations (fire, medical, weather) per established SOPs and coordinate with emergency services as required.
Enforce quiet hours and hotel policies; address noise complaints and guest conduct issues, if any, courteously and firmly.
Complete and log all required safety checks (exterior doors, laundry, equipment) per the Night Audit Checklist.
Complete all items on the Night Audit Checklist before the end of shift.
Log all significant events, guest concerns, and maintenance needs in the shift log.
Prepare housekeeping reports and occupancy lists for the morning team.
Restock and organize the front desk area; ensure supplies are available for the day shift.
Brief the incoming Morning Agent on any outstanding guest changes, pending arrivals, or maintenance concerns.
High school diploma or equivalent.
Minimum 1 year of customer service experience; hotel front desk experience strongly preferred.
Proficiency with computers and point-of-sale or property management software; ability to learn OpenHotel PMS.
Basic math skills and comfort with financial reconciliation and cash handling.
Ability to work independently with minimal supervision during overnight hours.
Strong written and verbal communication skills for guest interaction and shift documentation.
Must be available to work overnight shifts including weekends and holidays.
Must be 18 years of age or older.
Prior night audit experience at a hotel or motel.
Experience with Microsoft Excel for spreadsheet input.
Experience with QuickBooks or general accounting software.
CPR/First Aid certification a plus.
Bilingual (English/Spanish) a plus.
Ability to stand, walk, and remain alert for the duration of an 8-hour overnight shift.
Ability to lift up to 30 lbs (luggage assistance, supply restocking).
Ability to perform property walks including stairwells and exterior areas in varying weather conditions.
Ability for some sidewalk snow removal if needed.
Competitive hourly wage commensurate with experience.
Overnight/shift differential pay available.
Sick Pay time off accrual.
Employee discounts on hotel stays.
Opportunities for advancement within the property.
Employer-processed payroll direct deposit available.