Newly Licensed Nurse Residency Program Facilitator

Job Description

POSITION SUMMARY

The Newly Licensed Nurse Residency Program (NLNRP) Facilitator role is funded by the Health Services Cost Review Commission (HSCRC) Nursing Support Program. The NLNRP Facilitator is responsible for the delivery of the new graduate nurse resident transition into practice in support of the Newly Licensed Nurse Residency Program (NLNRP) and the goals of the HSCRC NSP I grant. The NLNRP Facilitator provides direct support to new graduate nurse employees and nursing leaders. The NLNRP Facilitator at University of Maryland Capital Region Health plans and facilitates monthly seminars as set in guidelines by the Vizient/AACN Nurse Residency Program. The facilitator serves as a clinical expert/resource for the nurse residents; assists nurse residents in identifying, planning and completing an evidence-based project; communicates regularly with the director, residency coordinator, nurse residents, preceptors, and nurse managers. The NLNRP Facilitator collaborates with the NLNRP Coordinator towards the overall success of the NLNRP.

Principal Duties:

• Coaches, mentors, and develops new graduate nurse residents. • Liaises between disciplines and departments ensuring a smooth coordination of entry into units, communicating and collaborating with many different members of the inter-professional care team. • Develops and fosters relationships with the unit clinical educators, managers and directors through scheduled meetings to monitor progress of residents. • Conducts NLNRP education using established NLNRP curriculum. Incorporate principles of adult learning in the planning, implementation, and evaluation of education programs. a. Conducts and/or coordinates classes, skills validation labs, specialized courses, group sessions and other activities included in the curriculum. b. Schedules and coordinates monthly NLNRP educational classes. c. Supports and coordinates evidence-based NLNRP projects. d. Facilitates resident discussion of transition into practice at monthly seminarsessions with a focus on developing critical thinking and problem-solving skills. e. Assists the resident to incorporate feedback and self-assessment to evaluate his or her progress toward established goals. f. Teaches and facilities development of critical thinking skills in clinical experiences and other learning activities. g. Supports and engages in the use of innovative teaching methodologies. h. Establishes interpersonal relationships with nurse residents that conveys investment in the residents'success and development. i. Supports training in all NLNRP related activities and in-services. j. Monitors resident progression through program components (assist with remediation process when applicable and/or provide resident coaching). k. Participates in conference calls, meetings, and other program activities coordinated by Vizient and/or AACN. • Collaborates with nurse residents, program coordinator, and nurse manager to identify the resident's learning needs and available resources. • Rounds to meet with residents on regular and recurring basis throughout residency program • Collects, analyzes, and presents data and reporting based on observations and assessments. • Provides resident feedback on his or her performance and progress based on Vizient standards. • Observes clinical performance in the workplace to support progression of new graduate nurses. • Assesses patient care documentation to support progression of new graduate nurses. • Assesses patient care outcomes to support progression and critical thinking of new graduate nurses. • Obtains and analyzes feedback from preceptor, nurse manager and educator • Recommends recruitment and retention strategies as they relate to nurse residents. Communicates feedback regarding retention rates and new graduate progress/issues to Nursing Leadership and develops interventions to ensure optimal NLNRP. • Coordinates preceptor-training program. • Evaluates preceptor outcomes and determine effectiveness of resident's transition. • Chairs Preceptor Advisory Committee and/or coordinates preceptor workshops and enrichment courses. • Collaborates with organizational leadership to educate and support preceptors. • Coordinates preceptor program activities and incorporates into hospital wide rewards and recognition. • Manages preceptor evaluations and disseminate aggregated data to each department. • Provides support and direct instruction in the Corporate Education Department for Simulation training initiatives. • Participates with Maryland Nurse Residency Collaborative (MNRC); attends bimonthly meetings. • Supports and assists with meeting goals and objectives of the Nursing Support Grant I Grant. • Supports other departmental activities as required by organizational needs and as requested by supervisory personnel.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department.

Communication Etiquette:

1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.

Self-Management:

1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UM Capital safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UM Capital and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adhere to UM Capital and/or departmental confidentiality statement.

Company Description

Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents.

Qualifications

Licensure/Certification/Registration

Required: Registered Nurse. Nursing certification. Preferred: Other: Certification in field of clinical expertise, professional development or certified nurse educator preferred Life Support Certification:

Basic Life Support - Health Care Provider (BLS-HCP)

Education/Knowledge

Attained Level: BSN Preferred: MSN Completed Course Work/Program: Applicable Experience

Experience

Required: 5 years Preferred: Experience (describe required & preferred): In addition to the core position requirements, five years' experience to include at least one year experience in direct support to newly licensed nurses and some experience in program administration in support of new graduate nurse transition to practice. Curriculum development and knowledge of presentation skills are required. Knowledge in the use of high and low fidelity simulation and training in simulation development and use preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $51.82 - $77.78 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide

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