Client cannot sponsor candidates now or in the futureLocation: Charlotte, NC Hybrid - 3 days onsite (Tuesday and Wednesday, plus one day of your choice)Contract — 1 yearPosition SummaryThis role sits on a Telecom Network Support (TNS) team and is responsible for executing key telecom operations tasks in partnership with the Telecom Operations Compliance (TOC) team. The analyst will serve as the primary liaison to TOC, performing compliance-driven operational work such as OpenGear configuration and troubleshooting, Cisco/OpenGear password changes, ACL changes, IOS/OS upgrades, and patch mitigation plan (PMP) review, with work tracked through Footprints and ServiceNow. Ansible playbook development and execution to support these activities is a strong plus.This position requires an understanding of datacenter and network security technologies. Familiarity with network automation and monitoring is highly valued. The ideal candidate is a self-starter who excels with little supervision and works well in small teams using Agile engineering principles.ResponsibilitiesSupport internal data networks with a focus on improving reliabilityPerform operational support activities in coordination with the Telecom Operations Compliance team, including:- OpenGear configuration and troubleshooting- Password changes on Cisco devices and OpenGear- ACL changes on network devicesPerform IOS/OS upgrades on Cisco devices and support scheduled upgrade initiativesReview and support execution of Patch Mitigation Plans (PMPs) and related patch activitiesDevelop, maintain, and execute Ansible playbooks to support repeatable operational tasks (configuration changes, password updates, ACL modifications, and related automation)Enter, update, and manage change requests/tickets in Footprints and ServiceNow associated with device changes and compliance-driven workCollaborate across all tiers of the operations organization and partner closely with TOC to ensure operational readinessContribute to network improvement initiatives and operational process improvementsPerform troubleshooting and analysis of network devices and related appliances as applicableRequired QualificationsBachelor's degree in Information Technology or related discipline plus 2 years of related experienceIn lieu of a bachelor's degree: High School diploma/GED plus 6 years of related experienceDemonstrated network operations experience troubleshooting enterprise networks with strong TCP/IP fundamentalsExperience performing Cisco IOS/OS updates/upgrades and completing required validation checksExperience creating/updating operational tickets and documenting device changes in enterprise ticketing/change systems (Footprints and/or ServiceNow experience preferred)Strong written and verbal communication skills with the ability to produce clear documentation and follow controlled operational proceduresProficiency configuring and troubleshooting common networking protocols and technologiesAbility to troubleshoot routing and switching issues in a production environmentDesired QualificationsPrior experience providing network operations support in an enterprise environmentExperience executing operational changes on network devices, including Cisco IOS/OS upgrades and post-change validationHands-on experience with OpenGear configuration and troubleshooting (or similar console/terminal server platforms)Experience implementing device security changes such as password changes and ACL modifications on Cisco/OpenGear/network devicesAnsible automation experience - playbook execution preferred; playbook creation/maintenance is a strong plusExperience creating and managing operational change documentation/tickets in ServiceNowRelevant industry certifications such as CCNA#J-18808-Ljbffr