1st Level Support, Analysis Skills, Artificial Intelligence (AI), Automation, Cisco Network Systems, Customer Support/Service, Documentation, GitHub, Healthcare, Help Desk, IP (Internet Protocol), ITIL (IT Infrastructure Library), Identify Issues, Information Systems/Technology IS/IT Administration, Local Area Network (LAN), Maintain Compliance, Microsoft Product Family, Microsoft Windows Operating System, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Connectivity, Network Integration, Network Monitoring, Network Performance/Analysis, Network Security, Network Support, Network System Hardware, Operational Support, Operations Processes, Problem Solving Skills, Security Compliance, Software Patches, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Leadership, Technical Support, Telecommunications, Telecommunications Equipment, Wide Area Network (WAN)