Required
• 3+ years of hands-on experience in a networking and/or systems administration role
• Strong command of Windows Server (2016/2019/2022), Active Directory, and Group Policy
• Experience with enterprise-grade networking: managed switches, VLANs, routing protocols, firewall administration
• Proven ability to troubleshoot complex, multi-layer issues independently and under pressure
• Valid driver's license and ability to travel to client sites in the Boston/NorthShore area
• Legally authorized to work in the United States
Strongly Preferred
• Experience with Cisco Catalyst/CBS series switches, Meraki, SonicWall or Fortinet/pfSense firewalls
• Microsoft 365 and Azure AD administration
• Familiarity with RMM platforms (NinjaRMM, ConnectWise, etc.) and PSA tooling
• Experience in an MSP (managed services provider) environment
• CompTIA Network+, Security+, or Microsoft certifications
Network & Server Infrastructure
• Design, deploy, and maintain enterprise LAN/WAN environments (Cisco, managed switches, VLANs, routing)
• Administer Windows Server environments including Active Directory, Group Policy, DNS, DHCP, and file services
• Manage and monitor virtualization platforms (Hyper-V, VMware) and server hardware
• Maintain firewall configurations, VPN infrastructure, and network security posture
• Handle hardware lifecycle: procurement, provisioning, patching, and decommission
T3 Escalations Engineering
• Own escalated tickets from T1/T2 technicians and resolve what others cannot
• Serve as the final technical authority on complex multi-system issues
• Identify recurring escalation patterns and engineer permanent fixes or process improvements
• Document root cause analyses and build runbooks for future use
Operations & Leadership Support
• Serve as a technical mentor to junior technicians, guiding their growth and building team capability
• Work directly with the CEO to evaluate new clients, scope projects, and expand service offerings
• Build and maintain standards, SOPs, and documentation so the operation can scale without tribal knowledge
• Participate in on-call rotation and after-hours support as needed
BLS IT is the technology division of Boston Light & Sound, a company with nearly 50 years of history in audiovisual and cinema support. We are building a capable IT operation from the ground up, and this is the senior technical seat that makes it run.
We need someone who can own the infrastructure layer: enterprise networking, Windows Server, Active Directory, and escalations that go beyond what a tier-1 or tier-2 tech can handle. You will be the technical anchor of a small team, working directly with the CEO/founder to define how the operation scales.
This role is built for someone at the stage of their career where the title on the door matters less than what they get to build. You will have real authority over technical decisions, direct input into the direction of a growing division, and a clear path upward as the team around you expands. The right candidate will see this less as a job and more as a stake in something.
BLS IT (blsit.net) is the IT services division of Boston Light & Sound, a company that has served the New England AV, cinema, and event industry for nearly 50 years. Built on decades of trust and a reputation for reliability, we are extending that foundation into managed IT services for a new generation of clients.
We are a true startup within an established organization, which means the stability of a known brand with the energy, autonomy, and growth potential of something being built from scratch. Our team is small, our goals are ambitious, and the people who join early will have an outsized impact on what this becomes.
We do not offer corporate bureaucracy, redundant meetings, or a defined lane. We offer real problems, real ownership, and a runway to build something you will be proud of. If you have ever said "I could run this better," this is your chance to prove it.