Primary Responsibilities
Vulnerability Remediation Coordination
• Review, triage, and manage vulnerability remediation assignments within ServiceNow IT Remediation Workspace.
• Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles (e.g., emergency, high-risk CVEs, exceptions, or special remediation scenarios).
• Serve as the central point of coordination between Server Operations, Security (CSOC), and other impacted teams throughout the remediation lifecycle.
• Track remediation status, dependencies, and outstanding actions to ensure vulnerabilities progress to closure in accordance with policy and risk priorities.
• Ensure remediation activities align with the Vulnerability Remediation Process and supporting work instructions.
Change Management & CAB Presentation
• Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.
• Present vulnerability remediation changes to CAB, clearly articulating:
• Security risk and urgency
• Scope and impacted systems
• Remediation approach
• Testing and validation plans
• Rollback and risk mitigation measures
• Address CAB questions and coordinate follow up actions as needed to secure approval.
• Ensure approved changes are scheduled, communicated, and implemented in alignment with change windows and operational constraints.
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Cross Platform Server Support
• Coordinate vulnerability remediation across:
• Windows Server environments
• Linux Server environments (RHEL)
• Citrix server platforms
• Work with platform SMEs to understand remediation requirements and constraints without directly executing patching activities.
• Ensure consistent remediation tracking and reporting across heterogeneous server platforms.
MANDAOTY CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
3
Required
Proven experience coordinating server vulnerability remediation in an enterprise environment.
3
Required
Strong hands on experience with ServiceNow, including Change Management and IT Remediation Workspace.
3
Required
Solid understanding of change management processes and presenting changes to a CAB.
3
Required
Practical knowledge of server platforms: Windows Server, Linux Server, Citrix Infrastructure
3
Required
Exceptional organizational skills with the ability to manage multiple parallel remediation efforts.
3
Required
Strong written and verbal communication skills, especially for CAB and cross team coordination.
1
Preferred
Experience supporting vulnerability remediation in a government, regulated, or large enterprise environment.
1
Preferred
Familiarity with vulnerability management workflows involving CSOC, Infrastructure, and Application teams.
1
Preferred
Experience coordinating remediation outside of standard patching schedules (emergency or out of band remediation).
1
Preferred
Prior exposure to audit, compliance, or security evidence collection related to vulnerability remediation.
1
Preferred
Timely remediation of high risk and exception-based vulnerabilities.
1
Preferred
High quality, CAB approved change records with complete and accurate documentation.
1
Preferred
Clear, auditable tracking of vulnerability remediation status from assignment through closure.
1
Preferred
Improved coordination and reduced remediation delays across server platforms.
NOTE: The dates, listed below, are estimated and based on the anticipated award date of the contract and will be in accordance with the DIR contract.