About Care.com Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.
Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday Office location: Dallas - 2801 North Central Expressway, 11th Floor 27524
Position Overview: In this role, you will be the primary bridge between our camp brand partners and our software ecosystem. As a proactive and organized Network Relationship Specialist, your mission is to ensure that camp providers are successfully integrated into our platform, maintain healthy long-term partnerships, and resolve complex challenges with a solution-oriented mindset. You'll act as a dedicated advocate for our partners, ensuring their services are accurately represented while influencing our product roadmap to better meet the needs of the childcare industry.
What You'll Be Working On:
• Provide Strategic Support: Act as the dedicated point of contact (POC) for camp brands, helping them optimize their presence on our platform and meet shared goals. • Lead Implementation Management: Oversee the technical onboarding of network providers, ensuring their services are accurately and efficiently integrated into our CSR and Salesforce systems. • Resolve Escalations: Serve as the first point of contact for client concerns, communicating feedback to the partner network in a timely manner and collaborating on long-term strategy to ensure quality. • Advocate for Product Evolution: Collect partner feedback and data to influence our product roadmap, ensuring our systems evolve to meet the specific needs of the childcare industry. • Drive Retention & Growth: Monitor partner "health" metrics and proactively engage with brands to prevent attrition and identify opportunities for expanded collaboration. • Manage Partner Lifecycles: Own the end-to-end relationship for camp brand partners, ensuring they feel supported and empowered within the Care.com ecosystem.
What You'll Need to Succeed:
2-4 years of experience in Account Management, Partner Success, or high-level Customer Service. Strong Communication Skills: Ability to clearly and successfully articulate Care's needs to partners regarding fulfillment, compliance, and CSAT. Expert Problem Solving: Strong de-escalation skills with the ability to remain calm and professional under pressure. Technical Savvy: Comfort navigating new systems, APIs, or reporting tools to ensure seamless technical integration. Exceptional Organization: A background in project management with the ability to juggle multiple brand launches simultaneously without dropping the ball. Proactive Mindset: You are someone who loves figuring things out and feels energized by turning a frustrated partner into a brand advocate.
Company Overview: Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today's families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).
Annual Salary Range: $55,000 to $65,000.
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
Care is a global need without geographic or demographic boundaries. At some point, every person and every family will have care needs, be it for children, seniors, pets or even homes. Our mission is to improve the lives of families and caregivers by helping them connect in a reliable and easy way. Our solutions help families make informed decisions in one of the most important and highly considered aspects of their family life: finding and managing quality care for their loved ones. In providing families a comprehensive marketplace for care, we are also building the largest global destination for quality caregivers to find fulfilling employment and career opportunities. We strive to help our members - families and caregivers - pursue their passions and fulfill the basic human need of caring for each other.
Founder and CEO Sheila Lirio Marcelo wanted to transform the way families and businesses around the world address their care needs. Care.com launched in the U.S. in 2007 and today, we are the world's largest online marketplace for finding and managing family care, with more than 30.8 million members, spanning over 20 countries.
Care.com's premise is simple: Our consumer matching solutions allow families to search for, qualify, vet, connect with, and ultimately select caregivers in a low-cost, reliable and easy way. Our platform also provides caregivers with solutions to create personal profiles, describe their unique skills and experience, and otherwise differentiate themselves in a highly fragmented marketplace.
We understand that care is an exceptionally personal matter and impacts the most important aspect of families' lives which is why we provide an array of services and resources to help families make safer and more informed hiring decisions. The Care.com Safety Center offers a comprehensive Safety Guide, which details numerous tools, resources and tips to assist families through the search and hiring process. Through third-parties, we also offer three tiers of background checks which vary in comprehensiveness.
Care.com's global footprint began to expand in 2012 when we launched in the UK and Canada, followed by the acquisition of Berlin-based Besser Betreut, the largest online care portal in Europe. In every territory in which we operate, the fundamental service remains the same but is tailored to meet the unique cultural needs of its membership.
As Care.com has grown, so has the scope of the products and services we offer. Our consumer payments solutions enable families to not only electronically pay a caregiver but also subscribe for tax preparation services through our Care.com HomePay product. We have also expanded our marketplace beyond the direct family-to-caregiver interaction. We currently serve employers by providing access to our platform to more than 600,000 employer-sponsored families, and we enable care-related businesses, such as daycare centers, nanny agencies and home care agencies, to market their services to our care-seeking families and recruit our caregiver members.