Position Title: 811 Locate Ticket Screener
Location: Orlando, Fl
Pay Rate: $28/hr
Schedule:- Hybrid- Monday and Friday are WFH, Tuesday - Thursday are in the office
- No travel, no expenses
Top Skills: - Heavy volume ticketing system experience (200+ tickets per day)
- 811 experience
- Locate Experienc
- Experience reading digital prints/design work
Role:- The 811 Locate Ticket Screener plays a critical role in the damage prevention process by reviewing and screening utility locate requests submitted through the 811 system
- This position ensures that tickets are properly assessed, routed, and prioritized to support safe excavation and construction activities
- The role includes both office-based and remote work, with occasional field coordination
Responsibilities:- Review incoming 811 locate tickets for accuracy, completeness, and relevance to assets
- Determine ticket priority and route to appropriate internal or external teams for action
- Cross-reference ticket locations with GIS mapping systems and asset databases
- Communicate with contractors, utility locators, and internal teams to clarify ticket details
- Identify potential conflicts or risks and escalate as needed
- Maintain detailed records of ticket activity, resolution status, and communications
- Assist in updating and maintaining ticket tracking systems and documentation
- Support damage prevention initiatives and participate in training or outreach efforts
- Collaborate with construction and network teams to ensure timely and accurate responses
- Perform administrative tasks related to ticket management and reporting
Education/Certifications:
• High School Diploma or equivalent required
• Technical training or coursework in GIS, telecommunications, or utility locating preferred
Experience / Minimum Requirements:- 1–2 years of experience in utility locating, construction, telecommunications, or related field
- Familiarity with 811 systems and damage prevention practices preferred
- Heavy volume, call center or ticketing experience is desired
Expectations:- Strong attention to detail and organizational skills
- Ability to interpret maps, utility drawings, and ticket data
- Effective communication and customer service skills
- Basic understanding of underground utility infrastructure
- Proficiency in Microsoft Excel, GIS tools, and ticket management platforms
- Ability to work independently and manage multiple tasks
- Commitment to safety and regulatory compliance