We are seeking a Lead or Manager for Network Operations in Dallas, TX. An excellent compensation package, which includes a competitive salary with outstanding benefits. Relocation expenses are negotiable.
Job Title: Manager, Network Operation (NOC)
Job Description:
Essential Duties • Builds a high performance team responsible for maintaining Network stability and managing resolution, including physical plant restoration. • Ensures performance results meet or exceed established service levels; on-time performance for service repairs and network restoration. • Contributes to cost-effective management of the operational expense budget and capital expense budget. • Evaluates situational events using alternative analysis, innovation, and good judgment to make effective decisions to increase network performance. • Responsible for the development and communication of reports for Network Health, outages, MOPs, and Routine Maintenance with upper-level management. • Responsible for the development and standardization of NOC processes and procedures. • Responsible for the development, documentation, and communication of all network activity. • Responsible for accurately analyzing trends in trouble history. • Responsible for MOPs relating to routine diagnostics, growth, and upgrade activity are accurately tracked and communicated. • Reviews and monitors all system performance reports, scheduling necessary actions to avoid system degradation and customer service interruptions. • Responsible for the development and standardization of alarm profiles for all network elements. • Responsible for the creation and maintenance of a comprehensive vendor contact and escalation list. • Coordinate and conduct routine operational support committee meetings. • Provide 24/7 technical support for NOC as needed. • Provides root cause analysis of chronic or repeat trouble reports, and catastrophic outages. • Create and identify additional Network Measurements/Metrics that will show Performance Metrics are in line with Quality of Service goals and Service Level Agreement (SLA) guarantees. • Support optimization of the supported networks through diagnoses and resolving repetitive network problems by analyzing network characteristics and recommending additions, removals, and modifications to the network topology. • Gathers, analyzes, prepares, and summarizes recommendations for network improvements (identifying single point of failures, hardware improvements, and/or diversification opportunities). • Assesses risk, strategic impact, and short and long-term needs with emphasis on network quality improvements. • Frequently interfaces with Network Engineering and Network Operations to identify, review, and ensure network improvement efforts are on time and in line with company goals. • Facilitate reviews, audits, definitions, updates, and implementation on Engineering and Operations work. • Assist in developing and managing a preventative maintenance plan that will be reviewed and implemented monthly, quarterly, and annually with a project completion verification and schedule coordinated with Engineering and Operations. • Perform special tasks as assigned by the Executive Director or as dictated by business need. • Manages and coordinates field operations, facility, and equipment maintenance, and installation of fiber optic equipment throughout the assigned geographical area.
Education and Experience
5+ years with at least 3+ years in direct management of employees Bachelor's Degree in Management, Electronics, or Telecommunications preferred Certifications Preferred: CCNA or ALU A combination of education and experience is acceptable
Knowledge, Skills, or Abilities
5-7 years of experience with Network Operations, Installation, Test, and Turn-up of a variety of Telecommunication equipment including Ethernet, SONET, DWDM, Routers, and Switches. Strong leadership skills and the ability to manage individuals. A technical and mechanical background with experience on the latest generation of Ethernet transport gear and DWDM infrastructures. Must have a high degree of experience and/or knowledge of at least two of the four major Operational disciplines. Those technical disciplines are: Management, Transmission (DS1/DS3/SONET), TCP/IP (routers/higher-layer protocols), and Network Operations. Some technical evaluation and fundamental judgment is required, while building an internal and external network. Must have PC skills and be well-versed in Microsoft Windows and Office applications. Ability to quickly learn corporate databases. On-call 24x7 is required as dictated by the business.
Keywords: Monitoring, Network Monitoring, DS1, DS3, MOPS, NOC, SONET, TCP/IP, ROUTERS, DWDM, Ethernet