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Network Operations Center Technician

Aditi Consulting

Cary, NC

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JOB DETAILS
SALARY
$50–$53 Per Hour
SKILLS
Artificial Intelligence (AI), Automotive Automation, CCNA - Cisco Certified Network Associate, Cisco Certifications, Confidential Clearance, Consulting, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, English Language, ITIL (IT Infrastructure Library), Information Technology & Information Systems, JNCIA - Juniper Networks Certified Internet Associate, Mentoring, Messaging Technology, Network Operations Center, Network Routing, Network Switching, Organizational Skills, Problem Solving Skills, Purchasing/Procurement, Security Clearance, Service Delivery, Service Level Agreement (SLA), Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Technical Support, Telephony, Time Management, Wireless Communications
LOCATION
Cary, NC
POSTED
7 days ago
Payrate: $50.00- $53.00/hr.
 
Summary:
You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while always maintaining a focus on the customer.
 
Responsibilities:
  • Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.
  • When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can.
  • You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
  • The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.
  • Maintaining devices in customer networks.
  • Documenting every interaction using one of many tool sets provided.
  • Advocating for customers by escalating unresolved issues to the next level of support.
  • Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
  • Maintaining user, customer, and departmental confidentiality always.
 
Requirements:
  • Bachelor's degree or relevant work experience.
  • Years of Experience: 3-5 years
  • Fluency in English (written and verbal).
  • Experience with networking (e.g., routing, switching, and wireless technologies).
  • Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
  • Ability to obtain Government Confidential Security Clearances
  • Even better if you have one or more of the following:
  • A degree in IT.
  • A degree in Information Technology (IT).
  • Cisco certification (e.g., CCNA or JNCIA).
  • Experience in a service provider or a service desk environment.
  • Understanding of ITIL methodology.
  • Computer knowledge (ideally with ticketing software).
 
Pay Transparency: The typical base pay for this role across the U.S. is: $50.00- $53.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .
 
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Aditi Consulting