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Network Operations Center - Shift Lead

Akima

Ashburn, VA

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JOB DETAILS
SKILLS
Analysis Skills, Background Investigation, CCNA - Cisco Certified Network Associate, Communication Skills, Community Support, CompTIA - Computing Technology Industry Association, Computer Networks, Computer Terminals, Customer Relations, Customer Support/Service, Data Analysis, Diversity, Federal Contracts, Government, Hardware Installation, Hardware Quality Assurance, IP (Internet Protocol) Routing, ITIL (IT Infrastructure Library), Identify Issues, Legal, Local Area Network (LAN), Medical Conditions, Modems, Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Protocols, Network Systems, Network Topology, Operational Support, Operations Management, Problem Solving Skills, Routing Protocols, Software Evaluation, Systems Analysis, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Leadership, Telecommunications, Test Data, Testing, Wide Area Network (WAN)
LOCATION
Ashburn, VA
POSTED
30+ days ago
Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. Researches, runs tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.


Responsibilities


+ The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.

+ This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.

+ Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers.

+ This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support.

+ Supports complex PCs and LAN/WAN networks throughout the organization.

+ Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.

+ Analyzes test data and recommends hardware or software for purchase.

+ Performs work under minimal supervision.

+ Handles complex issues and problems and refers only the most complex issues to higher-level staff.


Qualifications


The NOC Tier 1 Shift Lead highly desired qualifications are:


+ Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access.

+ Relevant certifications such as ITIL v3, CompTIA, CCNA.

+ A minimum of five (5) years’ relevant experience in Tier 1 support operations.

+ Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.

+ Hands-on experience with network monitoring tools and ticketing systems.

+ Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.

+ Effective communication skills for interacting with customers, technical teams, and management.


Job ID


2025-20780

Work Type


On-Site

Company Description


Work Where it Matters


Akima Global Technology (AGT), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.


At AGT, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.


For our shareholders , AGT provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.


For our government customers , AGT delivers new technologies and partners with leading edge commercial enterprises to deliver unique and innovative IT solutions.


As an AGT employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

About the Company

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Akima