Network Operations Analyst

Hi
We have an immediate opening for a Network Operations Analyst position in Syracuse, NY (Onsite).
If you're interested, please share your updated resume at sri@dantatechnologies.net.


Position: Network Operations Analyst
Location: Syracuse, NY (Onsite)
Duration: (6+ Months)

Pay rate @ $35/hr on W2 (All inclusive)

Job responsibilities:

• Occasional on-demand travel, expenses will be reimbursed.
• Shift timings: Rotational

Responsibilities:
•Ability to prioritize alarms and incidents in order to fulfil SLA commitments
•Deliver proactive technology monitoring and implement corrective action to ensure optimal performance.
•To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management.
•Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency.
•Work well within our NOC team and have the ability to work shift pattern.
•Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution.
•Escalate issues to Senior Staff/Shift Lead/Shift Manager
•Perform incident documentation by creating tickets. Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type and time of incident and a brief description.
•Update internal customers and management regarding the status of their inquiries or issues
•Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn over status.
•Be the front line to NOC's technical support staff by coordinating and routing incidents, calls and tickets
•  Monitor the alarm activity through the Network Management - monitoring system
•Track incidents where applicable to verify that response times and availability requirements established in the SLA are met.
•Create and update tickets with 100% accuracy, following established procedures
•Execute projects given by Management
•Personal Training and Career development

Knowledge Requirements:
•Requires a minimum of 2 years of network surveillance experience or related fields of study.
•Exceptional written and oral communication
skills.

Must be able to document issues with a high level of accuracy and attention to detail.
•Ability to multitask in a fast paced and demanding environment.
•Working knowledge of TCP/IP, subnetting and the OSI network model

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.