Network Intern Operations Technician - Information Technology Division

Network Intern Operations Technician

Build the foundation for a career in network engineering and IT infrastructure! As a Network Operations Intern, you'll gain hands-on experience supporting TxDOT's network environment through network monitoring, device inventory management, compliancereporting, and telecommunications tracking. Working alongside experienced network engineers, you'll learn how large-scale networks are managed, monitored, and maintained while developing valuable technical skills in network operations. This internship offers a unique opportunity to contribute to critical technology services that support transportation systems across Texas.

Minimum Salary: $18.00

Maximum Salary: $19.44

Pay Basis: Yearly

FLSA Status: Nonexempt

Work Locations: Stassney Hq - Main 6230 East Stassney Lane Austin, TX 78744

Travel: Yes, 10% of the time

Shift: Day Job

Shift Details: Summer M-F 40 hrs.

Location Flexibility: Onsite

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Position Description

The Network Operations Intern will assist the TxDOT Infrastructure Services team with network monitoring, device inventory management, compliance reporting, and telecommunications tracking initiatives. This position provides hands-on experience working with enterprise monitoring platforms, network management systems, compliance validation processes, and infrastructure lifecycle management under the guidance of senior network engineers.

Essential Duties:

• Assist with network device discovery, inventory validation, and monitoring activities within the SolarWinds platform.
• Support development, testing, and maintenance of SolarWinds NCM compliance policies, configuration standards, and compliance reporting.
• Reconcile network device inventories and identify documentation gaps, outdated records, and unmanaged assets.
• Maintain accurate assets, location, ownership, and system information within departmental tracking systems.
• Generate reports and dashboards using SolarWinds and Microsoft Excel to support operational, compliance, and inventory initiatives.
• Analyze monitoring and compliance data to identify trends, discrepancies, and opportunities for process improvement.
• Assist with tracking telecommunications circuits, connectivity services, and related infrastructure assets.
• Support documentation and validation of circuit inventories, service ownership, and lifecycle activities.
• Create and update technical documentation, procedures, and inventory records.
• Participate in network modernization and operational improvement projects while working alongside experienced network engineering staff.
• Other duties as assigned.

Minimum Qualifications:

Education: Must be a student in high school or other educational institution or accepted into a college, university or educational institution.

Other Conditions: Must be at least 16 years of age, a student currently enrolled in high school or any institution of higher education to include a trade/vocational school. Employees at least 18 years of age with valid driver's license may be assigned driving duties and may use power tools.

Preferred Qualifications:

Competencies:

• Makes copies and distributes as instructed.
• Receives and manages email communications
• Perform preliminary research on assignments and gather pertinent data.
• Performs routine word processing duties and conducts quality checks of documents created.
• Performs other job responsibilities as assigned.

Physical Requirements and Working Conditions:

Subject to environmental conditions; protection from weather but not temperature changes

Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs

Sitting - prolonged periods of time

Standing-prolonged periods of time

Repetitive Motion-substantial movements of the wrists, hands, and/or fingers

Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.