Network Infrastructure Design Quality Program Manager , Global Quality Team

Work with construction teams to integrate quality assurance into data center network pathway infrastructure construction throughout the project lifecycle. You"ll participate in construction design reviews, page turns, and reviews for construction documents, providing Quality Assurance representation to ensure standards are met during construction. You"ll influence construction managers, general contractors, Colocation providers and relevant contractors to adopt quality assurance checklists that validate conformance to both Amazon and jurisdictional standards during critical construction milestone checks for pathway infrastructure.

You"ll bring the voice of the customer forward by gathering feedback from construction teams and internal stakeholders to refine quality processes. You"ll verify that pathway infrastructure construction meets installation requirements by reviewing documentation and data from milestone inspections. You"ll document and align on construction standards and standard operating procedures as new technology and construction methods integrate into our infrastructure. You'll also conduct training with construction managers, and provide guidelines to general contractors, Colocation providers and contractors to ensure consistent execution across all construction activities.

This role matters because construction quality directly impacts data center reliability and customer experience. You"ll own the quality process from participating in construction design reviews through training delivery, ensuring our infrastructure meets the standards our customers depend on.

Key job responsibilities

• Own Quality Assurance related programs to drive world-class quality in network infrastructure in the new construction of Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Network Infra Quality Program Manager - Construction will be obsessed with quality, engineering, and design continuous improvements.
• Review cable tray designs against Amazon"s Policies and Industry Standards and define acceptance checklists for each build milestone.
• Partner with Construction Management team and Technical Infrastructure Project Manager to ensure network pathway infrastructures are built according to design documents and build project milestones, document early signals for risks and escalate to respective owners for remediations.
• Influence construction partners and stakeholders through quality mechanisms and standards to drive consistent high-quality deliverables across all network pathway infrastructure projects. Establish frameworks for cross-functional collaboration that result in sustained quality improvements.
• Capture requirement variants between approved design and physical installation and collaborate with onsite teams and design teams to close gaps in pathway infrastructure installation methods.
• Define and maintain Quality Assurance documents including inspection checklists and installation requirements from design specifications, Quality Assurance standard operating procedures, Global Design Standards documents, Global Installation Best Practice Guidelines, Product Specifications for Inside Plant cable routing, and Quality Issue trackers.
• Monitor installations and collect lessons learned on network pathway quality to drive continuous improvement across the program.
• Drive Network Pathway Infrastructure Quality Training Programs, and the creation of training materials, to support Construction teams and provide reference guidelines for vendors.
• Define quality and operational metrics related to construction performance, establish measurement frameworks, and analyze data to drive strategic improvements and inform decision-making.

A day in the life

Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. The AWS Quality Team is a fast-growing global team that is rethinking the implementation and design for the critical arteries that connect the various pieces of hardware inside AWS' data centers and edge sites.

As a member of this team, you will be charged with visiting our data centers and ensuring that we are following AWS and Industry standards while also collecting lessons learned so we are continually improving. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.

About the team

AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS global infrastructure. We keep the cloud running by supporting AWS data centers and the servers, storage, networking, power, and cooling equipment that give customers continual access to innovation. We solve complex problems with thousands of variables impacting the supply chain.

You"ll join software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other essential roles. You"ll collaborate across AWS to deliver the highest standards for safety and security while providing capacity at the lowest cost for customers.