Duties:
The Network Field Engineer provides support for LANs, WAN connections, and application performance troubleshooting. This individual is responsible for delivery of new functionality, day-to-day operations, and participating in break/fix activities.
Monitor the day-to-day operations of the data network within his/her defined scope. Provide technical assistance and resolution for network problems. Recommend and assist with the implementation of complex upgrades and improvements to the data network as assigned. Work with other infrastructure groups and end-users to identify and troubleshoot performance issues in an enterprise environment. Monitor the installation, maintenance, and monitoring systems of the Clients\' network. Participate in on-call rotation. Problem Solving and Critical Thinking. Applies advanced skills to resolve complex problems not covered by existing procedures or practices independently. Displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems. Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
Skills:
Minimum of 2-4 years of In-depth troubleshooting and understanding of practical networking systems such as LAN, firewalls, routers, PCs and Printers. Comprehensive understanding of network services and networks such as TCP/IP, OSPF and EIGRP. Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently. Can, without assistance, plan, implement, and/or engineer network solutions based upon Cisco equipment with intermediate to advanced complexity. Able to create comprehensive documentation using Visio and related tools. Knowledge of HIPAA regulations preferred. Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices. No direct supervisory or leadership experience required. In-team mentoring experience.
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the company\'s Customer Service Policy and summarized below:
Communication; Ownership; Understanding; Motivation; Sensitivity; Excellence; Teamwork; Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities: Be self-directed; Be flexible and committed to the team concept; Demonstrate teamwork, initiative and willingness to learn; Be open to new learning experiences; Accepts and respects diversity without judgment; Demonstrates customer service values
Physical Demands/Working Conditions: Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Education:
Associate\'s degree or one to two (1-2) years of vocational technical training preferred. Minimum of 1-5 Years of Study towards a Cisco Certified Network Associate (CCNA) Certification.
Languages:
English Read Write Speak