Network Engineer
PlanIT Group
Raleigh, NC
Schedule is Saturday – Wednesday from 8am to 6pm ET with occasional on-call rotation and after-hours work.
Responsibilities include, but not limited to:
• Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
• Resolve Trouble tickets generated through ServiceNow
• Document troubleshooting steps and solutions for future reference.
• Assist Tier 1 support in diagnosing and resolving LAN-related problems.
• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by Management.
• Typically performs all functional duties independently.
• Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.
Education Requirements:
o A minimum of 3-7 years’ relevant experience.
o A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the indiviual's degree is not in the applicable field then four additional years of related experience is required.
• An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.
• Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.
• Minimum of 3 years of applicable network experience and support.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills – Layer 1 and 2
• Understanding of LAN security standards and methodologies.
• Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
• Experience with ServiceNow or other ticketing systems
• Proficient with MS Office Suite, especially Excel and Teams
• Excellent communication skills, both written and verbal.
• Strong communication and interpersonal skills with a team mindset.
• Ability to work independently and thrive in a fast-paced, rapidly changing environment.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
• Preferred: Cisco or other applicable Networking Certifications
• Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years.
Additional Provisions:
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
• The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women. Place and Period of Performance
• Hours of support:
o The standard work week for contract staff will be 5 days a week and 8 hours per day preferable Monday through Friday.
o Contract staff may be required to travel to support business efforts.
About the Company
PlanIT Group
PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.