POSITION PURPOSE:
This position is with the Enterprise Networking Services team within the Bureau
of Infrastructure under the Pennsylvania Office of Administration (OA). The
purpose of this position is to provide network support for enterprise networks
within the Commonwealth of Pennsylvania.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for
planning, designing, maintaining, and integrating local and wide area network
infrastructure and will have input into the Enterprise networking architecture
deployed throughout the Commonwealth’s Enterprise. The selected candidate must
be able to communicate well and needs to be a highly technical and eager
individual with numerous years of experience in a large environment.
CCNA and CCNP certificates or higher are preferred, but candidates with
demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Provide support for the Enterprise networks such as COPA Net, Keystone Net;
manage vendors that support management of the Enterprise networks. Knowledge of
the installation, configuration, and maintenance, and management of network
infrastructure consisting primarily of switches, routers, firewalls, Silver Peak
SD-WAN edge appliances, wireless infrastructure, cellular-based appliances, and
all associated hardware and software.
Performs network management functions utilizing various industry tools to
monitor, test, verify, troubleshoot, and resolve complex network problems by
working with users, service providers, business partners, and others to resolve
problems.
Act as a vendor liaison and interfaces directly with all the technical vendors
supplying data network services to Commonwealth agencies. This requires the
enforcement of all rules governing SLA’s and standards dealing with scheduled
systems upgrades and testing.
Understand the design of LAN/WAN network architecture including:
* Network bandwidth analysis and capacity planning.
* Detailed specifications and schematic engineering drawings for network
enhancements and modifications.
Assists in the execution of planned deployments and upgrades and supports change
management efforts within the edge networking group.
Assists widespread events/ incidents to customers and other networking teams as
needed.
Proactively identifies and troubleshoots issues related to complex network
problems and works them to resolution, including communication to other
networking teams.
Evaluates current and future Enterprise network needs and works with the
Enterprise architect and Enterprise Service Delivery team to prepare technical
solutions and recommendations.
Reviews the development of configuration standards.
Ensures that all existing and new networks meet or exceed the security
requirements set forth by OA.
Utilize network documentation including but not limited to network diagrams,
spreadsheets, and vendor documentation for troubleshooting purposes. Develop and
maintain technical documentation and knowledge base articles.
Maintains an understanding of various routing protocols such as BGP and OSPF.
Maintains a working knowledge of network monitoring tools and automation.
Responsible for assigned roles within the Enterprise Change Management system to
include; submitting and reviewing change requests, as well as, communicating
these scheduled events through the Network Notifications process.
Be familiar with ITIL 4 framework and best practices. Understand the Service
Management Practices such as change management, problem and incident management.
Coordinates Enterprise change management efforts with vendors, Delivery Centers,
Agencies and other Enterprise network teams.
Participates in Service Now trouble ticket resolution and reporting.
Ensures that assigned Enterprise Network Services networking trouble tickets or
incidents follow established processes and are fully documented within Service
Now.
Communicates effectively both verbally and in writing with other employees,
vendors, and business partners.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network
components, telephones, calculator, copy machines, printers, faxes, cell phones
and common writing devices. Must be able to lift 50 pounds. Must be able to work
from a step ladder.
JOB LOCATION:
Part-time telework is an option for this position, as is working from a
structured office setting at an approved Commonwealth-owned facility. Occasional
attendance at various meetings, conferences, and training sessions, as well as
overnight travel, may be required.
*** Only candidates currently residing within the greater Harrisburg,
Pennsylvania area will be considered for this position. ***
DECISION MAKING:
Appropriately manages time and engages other edge networking teams as needed or
required. Overall performance of the network team and availability/performance
of the network and customer satisfaction are factors used to determine level of
success.
ESSENTIAL FUNCTIONS
1. Obtain and maintain CJIS clearances
2. Operate telephones/cell phones
3. Operate a PC and peripherals/ servers and network components
4. Operate motor vehicles and maintain a valid PA driver’s license
5. Excellent oral and written communications skills using the English language
6. Read and comprehend technical literature
7. Lift equipment up to 40 pounds
8. Analyze/solve complex technical issues
9. Stay current with new and emerging network-related trends and technologies
10. Provide outstanding customer service
Network Switching required 4-5 years
Network Routing required 3-4 years
CCNA desired 2-3 years
CCNP beneficial 1-3 years
SD-WAN beneficial 2 yearsA
American Technology Consulting