The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Network Engineer is assigned to a team that is responsible for the network support for the entire computing environment including hardware procurement and deployment, tier 3 system support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities. The role is a member of the IT shared services team that supports a portfolio of privately held companies.
*This role is hybrid, based out of our Indianapolis, IN offices. Qualified candidates must reside within 75 miles of the Indianapolis area*
Essential Functions
Provides support for existing Cisco/Arista infrastructure deployments
Leads the design of the overall network layout, group wide
Monitors IOS versions and schedules updates as required
Designs, tests, and deploys Cisco configuration templates as required
Designs, tests, and deploys PaloAlto Firewall configuration templates as required
Follows and updates process documentation as needed
Follows industry best standards to continuously improve network resiliency and performance
Documents configuration and monitors various aspects of the network infrastructure.
Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge
Provides tier 3 network troubleshooting and support, including on-call rotation, after-hours support
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.
Education Qualifications
Required Bachelor's Degree Information Technology or equivalent experience
Experience Qualifications
Required Advanced troubleshooting skills
Required 5+ years CLI configuration experience with Cisco switches, routers, and ASA's
Required experience with Cisco Catalyst Center and Cisco ISE platforms
Required 5+ years experience in WAN technologies and routing protocols to include: Aruba Edge, BGP, EIGRP, OSPF
Preferred experience configuring and maintaining PaloAlto firewalls for all aspects of operation including: IPSEC tunnels, East-West traffic monitoring, Client VPN
Skills and Abilities
ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management
Ability to hold themselves and others accountable to high standards
Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement
Employs Think - Plan - Do - Review critical thinking process for all tasks, large and small
Proven analytical and problem-solving skills with information systems
Courage to take initiative in unfamiliar or ambiguous circumstances
Ability to work independently and within a team
Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Must be confident building business partnerships with various business stakeholders.
Excellent verbal and written communication
Maintains a high level of confidentiality
Comfortable working in a remote location supporting businesses with a decentralized leadership structure
Ability to travel as needed
Licenses and Certifications
CCNA - Routing and Switching Required
Strongly preferred CCNP - Routing and Switching
Working Conditions/Physical Demands
Ability to work in an office environment, behind a desk/computer for up to 8 hours
Ability to travel as needed
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.