Title - Network Engineer
Location - Greater Harrisburg/Mechanicsburg (Hybrid)
***Candidates must be from Greater Harrisburg/Mechanicsburg Area***
***Please do not resubmit candidates from similar previously released req #s
674694, 693767, 693247 & 710489.***
***Ideal candidates will get a lot of exposure to testing and vetting new
systems and helping find problems areas and develop new process / rollout new
network projects***
POSITION PURPOSE:
This position is with the Edge Networking team within the Bureau of
Infrastructure and Operations under the Pennsylvania Office of Administration
(OA). The purpose of this position is to provide multiple tier network support
to highly complex edge networks for assigned agencies within the Commonwealth of
Pennsylvania.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for
planning, designing, maintaining, and integrating local and wide area network
infrastructure and will have input into the edge networking architecture
deployed throughout the Enterprise. The selected candidate must be able to
communicate well and needs to be a highly technical and eager individual with
numerous years of experience in a large environment.
CCNA and CCNP certificates or higher are preferred, but candidates with
demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Installs, configures, maintains, and manages network infrastructure consisting
primarily of switches, routers, firewalls, Silver Peak SD-WAN edge appliances,
wireless infrastructure, cellular-based appliances, and all associated hardware
and software.
Performs network management functions utilizing various industry tools to
monitor, test, verify, troubleshoot, and resolve complex network problems by
working with users, service providers, business partners, and others to resolve
problems.
Assists in the planning and design of LAN/WAN network architecture including:
· Network bandwidth analysis and capacity planning.
· Detailed specifications and schematic engineering drawings for network
enhancements and modifications.
Assists in the execution of planned deployments and upgrades and supports change
management efforts within the edge networking group.
Participates in change management efforts with agency and other edge networking
teams.
Participates in Service Now trouble ticket resolution and reporting.
Ensures that assigned edge networking trouble tickets or incidents follow
established processes and are fully documented within Service Now.
Assists with tier 2 support for widespread events/ incidents to customers and
other networking teams as needed.
Proactively identifies and troubleshoots issues related to complex network
problems and works them to resolution, including communication to other
networking teams.
Participates in the evaluation of, and makes recommendations on, new and
emerging technologies as part of the ongoing hardware refresh cycles championed
by the Edge Networking Solutions team.
Evaluates current and future network needs and prepares technical solutions and
recommendations.
Reviews the development of configuration standards.
Assists in the design of highly complex networks as well as makes
recommendations to optimize the edge network for maximum efficiency.
Ensures that all existing and new networks meet or exceed the security
requirements set forth by OA.
Assists in the creation of Visio diagrams of the edge network to document new
and existing network elements, especially those deemed specialty/ field
networks.
Participates in the documentation for the configuration of network components
including setup, installation, and overall deployment of network hardware and
software.
Supports remote IT staff with network-related issues and deployments.
Supports agency operations staff and business partners with network-related
issues as needed.
Communicates effectively both verbally and in writing with other employees,
vendors, and business partners.
Maintains an understanding of various routing protocols.
Maintains a working knowledge of network monitoring tools and automation.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network
components, telephones, calculator, copy machines, printers, faxes, cell phones
and common writing devices. Must be able to lift 50 pounds. Must be able to work
from a step ladder.
JOB LOCATION:
Telework is an option for this position, as is working from a structured office
setting at an approved Commonwealth-owned facility. Some on-site work (1920
Technology Parkway, Mechanicsburg, PA 17050) will be required as will occasional
attendance at various meetings, conferences, and training sessions, as well as
overnight travel, may be required.
***Only candidates currently residing within Pennsylvania will be considered for
this position.***
DECISION MAKING:
Appropriately manages time and engages other edge networking teams as needed or
required. Overall performance of the network team and availability/performance
of the network and customer satisfaction are factors used to determine level of
success.
ESSENTIAL FUNCTIONS
1. Obtain and maintain CJIS clearances
2. Operate telephones/cell phones
3. Operate a PC and peripherals/ servers and network components
4. Operate motor vehicles and maintain a valid PA driver’s license
5. Excellent oral and written communications skills using the English language
6. Read and comprehend technical literature
7. Lift equipment up to 40 pounds
8. Ability to assess issues/problems and make appropriate decisions for
resolution
9. Stay current with new and emerging network-related trends and technologies
10. Provide outstanding customer service
Network Switching required 4-5 years
Network Routing required 3-4 years
CCNA desired 2-3 years
CCNP beneficial 1-3 years
SD-WAN beneficial 2 yearsA
American Technology Consulting