Information Technology Services (ITS) provides friendly, high-quality support to our community of faculty, staff, and students. We're looking for a results-driven Network Engineer with solid skills and experience to join and grow with our diverse team. This mid-to-advanced level position will expose you to a wide range of network hardware, software, and support procedures within a higher education environment. We will fill this position as either a Network Engineer or Senior Network Engineer based on the ideal candidate's experience.
Essential Responsibilities
Own the performance, reliability, and continuous improvement of enterprise Wi-Fi services across two campuses, supporting 1,700+ access points, guest networks, Mist Edge controllers, and diverse client devices.
Administer and enhance wired network infrastructure, including Juniper and Cisco switching environments.
Diagnose and resolve complex wired and wireless connectivity issues across a wide range of devices.
Communicate clearly with end users and stakeholders throughout the troubleshooting lifecycle, setting expectations and providing timely updates.
Manage critical network services including RADIUS authentication, DNS, DHCP, and IP address management (IPAM).
Maintain and optimize network monitoring, alerting, and configuration management.
Perform certificate management and updates across multi-vendor network platforms.
Plan and execute network upgrades, patching, and lifecycle maintenance to ensure security and high availability.
Participate in scheduled maintenance windows and respond to critical after-hours incidents as needed.
Partner with internal teams to identify root causes, improve network performance, and enhance user experience.
Contribute to documentation, process improvements, and operational best practices.