Network Development Engineer II, OpsTech Network Engineering

Amazon.com Inc

Bellevue, WA

JOB DETAILS
SKILLS
Administrative Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Support, Change Management, Cisco Network Systems, Customer Relations, Documentation Review, Entrepreneurship, Hubs, Identify Issues, Information/Data Security (InfoSec), International Operations, Juniper Networks Product Family, Leadership, Network Administration/Management, Network Architecture/Engineering, Network Design, Network Support, Network System Hardware, Network Systems, Order Delivery, Order/Customer Fulfillment, Problem Solving Skills, Product Design, Retail, Robotics, Strategic Planning, System Operations, Team Player, Technical Support, Technical Writing, Testing, Time Management, Wireless LAN
LOCATION
Bellevue, WA
POSTED
30+ days ago

The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable Amazon Fulfillment Centers, Middle and Last Mile facilities, including Air hubs, and PrimeNow to deliver packages to Amazon retail customers. From two million square foot automated robotics fulfillment centers to small last-mile delivery stations in emerging markets, these networks are the backbone of Amazon Operations. Hundreds of thousands of associates rely upon these networks at thousands of locations and are critical to the delivery of shipments to Amazon retail customers.

Our mission is to design, deploy, and support networks that sets the global standard for performance, availability, security and cost, enabling Fulfillment and Logistic operations to deliver on time, every customer order. We are looking for a Network Development Engineer to create next-generation network products. The team is focused on automating networks from multiple diverse vendors, maximizing reliability while minimizing human touch in deployment and maintenance activities. We partner closely with IT support teams to ensure that simplicity in our product designs translate to supportability in the field. Information security rigor is at the core of everything we do. You will tackle challenging, novel situations every day and have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a high degree of ambiguity and relish the idea of solving problems that haven"t been solved at scale before. Along the way, we guarantee that you will learn a lot and make a positive impact on millions of people.

The right candidate will have demonstrated experience leading large projects and have an expert technical background in current networking technologies. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a NDE, you will anticipate bottlenecks, influence external vendors and internal team roadmaps, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. As Amazon expands at a tremendous rate across all services, this role will drive innovation in network automation, AI-powered solutions, and next-generation network architectures.

Key job responsibilities

Operational Excellence:

  • Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network
  • Troubleshoot network interconnectivity problems - including troubleshooting of network device hardware failures and recurring platform problems
  • Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state
  • Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement
  • Provide support in large scale events

Change Management:

  • Focus on the needs of the customer in all change scenarios
  • Determine requirements, then write, review and execute changes safely
  • Drive standards across the network and ensure that we are fully compliant to standards and policies.
  • Work with invested teams to scope change work and deliver to a deadline

Automation

  • Identify automation opportunities in troubleshooting and administration tasks
  • Work with System Developers to scope tools that meet the Network Operation team's needs.

Continued Improvement

  • Create and review documentation for processes and troubleshooting best practices
  • Identify simple, sustainable and repeatable solutions and processes

A day in the life

Network Development Engineers perform high quality network and/or systems design, operations, deployments, scaling, technology refresh, sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation.

About the team

The OpsTech Networking organization supports multiple business units globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, Europe, and India. This group works on both tactical and long-term strategic projects. The OpsTech Networking Core team builds the edge network infrastructure that powers Amazon fulfillment centers, transportation sites, and grocery operations worldwide. The team is responsible for wireless and LAN architecture across 3,700 Amazon sites globally.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles