Network Analyst

Job Title: Network Analyst

Department: Information Technology

Reports to: Director Technical Services and Manufacturing

Location: Langhorne, PA

Position Summary

This position improves mill reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standards

The Network Analyst position supports high-availability infrastructure technology at production facilities across the US that operate 24x7x365. The plants and mills require a reliable network to reduce unplanned downtime, increased throughput and allow the sites to adherence to safety and quality standards.

This position provides level two and three support for LAN, WAN, VOIP, and Telecom Technologies, as well as participating on teams that support company-wide projects across multiple sites. Travel will be required to various sites depending on the needs of business projects (less than 20%).

This position will also be expected to perform desk side support for the Langhorne facility. These tasks are expected to take less than 20% of this position's bandwidth.

About Us

ND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited - the largest containerboard producer in the world - ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.

Key Responsibilities & Expected Results:

• Level two and three support for network infrastructure
• Analyze business requirements to develop technical network solutions
• Proactively support and maintain data communications systems
• Monitor network health
• Install hardware such as cables, switches, routers, firewalls and wireless access points
• Configure network switches and routers
• Remotely trouble shoot network issues with the support on-site technicians
• Develop test and implementation plans for various projects
• Stay abreast of how technology infrastructures are currently impacting and driving competitors
• Write supporting documentation and standard operating procedures for network systems
• Perform network troubleshooting to isolate and diagnose common network problems
• Upgrade network hardware and software components as required
• Solve and assist in solving complex problems with many variables
• This position includes being on call for after-hours support
• Basic desk side support tasks

Key Performance Indicators (KPI's)

• > 98 Percent Network Uptime
• Deliver services within established Service Level Agreements (SLAs)
• No lost production due to network issues

Qualifications and Skills

Education and Experience

• 4-year IT degree with an emphasis on networking
• Experience in manufacturing environments is preferred but not a mandatory requirement
• Proficient in installing and maintaining Cisco Routers, Cisco ISE and Wireless, Palo Alto Firewalls, Active Directory, with a strong grasp of Cyber Security and IP Telecommunications
• Networking certifications, such as CCNA, CCNP, or similar, are highly valued
• Ability to speak Mandarin is a plus

Technical Skills

• Cisco IOS and XIOS switches, routers and wireless components
• Cisco and Palo alto firewalls and content management systems
• Dedicated Layer2 and DMVPN circuits using EIGRP and BGP routing
• Active Directory, DNS and DHCP infrastructure technologies
• Telephony - MS Teams, VoIP, Digital and Analog phone systems
• Interface technologies from serial data to fiber optics
• Basic generic IT troubleshooting skills

Core Competencies

• Align competencies with expected outcomes
• Accountability for results
• Problem solving/root cause analysis
• Process discipline
• Data driven decision making

Success Profile

• Consistently meets or exceeds KPI's
• Use data to guide decisions
• Collaborate effectively with other team members as well as other departments

Working Conditions

Must be able to work safely around potentially dangerous equipment in a manufacturing environment that can be noisy and hot

Attributes for Success

• Hard work - tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence - strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency - drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit - act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability - be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership - set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

ND Paper Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
• Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
• Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
• Paid holidays, personal days, and vacation days to support work-life balance.
• A 401K retirement plan with a company match and annual fixed contribution
• Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.

Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2025 Benefits. Come be a part of our team and grow with us!

Apply

Please submit your resume, and salary requirements to https://us.ndpaper.com/careers

No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.