Network Administrator I

Reports to the Manager Telecommunications Telecom. Utilizes in-depth knowledge of network infrastructure to design and support LANWANRF connectivity solutions for Beacon Health System BHS computer system end users.

Responsibilities include:

• Monitoring all aspects of the network
• Maintaining network uptime
• Conducting needs assessments
• Hardwaresoftware installationconfiguration relating to network technologies
• Helping to design future state of network design and support

MISSION VALUES and SERVICE GOALS

MISSION We deliver outstanding care inspire health and connect with heart.

VALUES

• Trust
• Respect
• Integrity
• Compassion

SERVICE GOALS

• Personally connect
• Keep everyone informed
• Be on their team

Monitoring all aspects of the network maintains network uptime monitors LANWAN equipment and connections and solves network-related issues in a timely manner by:

• Troubleshooting and resolving any network problems
• Providing maintenance for network hardware and software
• Utilizing appropriate tools to collect data on the status of network hardware and software
• Facilitating the timely delivery of solutions that meet the end-user departments needs
• Administering network topology configuration design and maintenance
• Communicating with other Information Systems staff or vendors regarding system upgrades or updates

Level I II III -- Providing support for the network by being on call 24 hours a dayseven days a week.

• Level II III -- Configuring and designing wired and wireless networks.
• Level II III -- Preparing for all aspects of network upgrades including project planning. Also providing regular updates to the Director as required.
• Level II III -- Monitoring and configuring remote access for end users and vendors from a network perspective also monitoring and maintaining security for the LANWANRF network.
• Level II and III -- Researching new processes and improving current Operations processes and procedures for greater efficiency and increased system uptime.
• Level III -- Coordinating the activities of the other Network Administrators based on workload and project load following the priority guidelines established by the Director.

Coordinates and implements upgrades and updates and calls vendor support when necessary to coordinate appropriate resources by:

• Level III -- Resolving complex systems problems and leading post-problem reviews. Also documenting findings and leading improvement initiatives.
• Level III -- Training Level I and Level II Systems Administrators regarding support of the Operations area customer communications and developing expertise on more complex existing and new systems. Also developing training materials and ongoing procedure documentation.

Maintains knowledge skills and competence in areas of responsibility and keeps abreast of current trends and developments in network software and hardware technologies by:

• Monitoring trends and developments regarding new technology and enhancements also communicating with the Director about these trends etc.
• Keeping ahead of network technology changes and helping to design network future state which includes design and support.
• Attending in-services and Department meetings also participating in continuing education and attending conferences and other related educational programs.
• Maintaining professional affiliations as appropriate.
• Reading current professional literature and journals.

Contributes to the overall effectiveness and efficiency of the Department by:

• Providing excellent customer service at all times. Also communicating with customers and other staff in a courteous responsive and helpful manner.
• Preparing reports for management on the status and utilization of the network. Also communicating with the Manager Technical Support regarding any concerns or problems.
• Maintaining records reports and files as required by departmental policies and procedures.
• Assisting with the care and maintenance of Department facilities equipment and supplies.
• Working cooperatively with other Department staff on a variety of projects.
• Completing other job-related assignments and special projects as assigned.

Level I II III - Participating in IS process design.

• Level II III - Utilizing in-depth knowledge of network infrastructure to design and support LANWANRF connectivity solutions for Beacon Health System.
• Level II III - Participating on project teams.
• Level II III - Participating in business process redesign and documentation.
• Level III - Leading process redesign efforts within IS.
• Level III - Leading large complex projects from initiation through finalization.
• Level III - Negotiating pricing and terms with vendors.
• Level III - Assisting the manager or Director with negotiating contracts.
• Level III - Assisting the Manager or Director with project schedules.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education annual competencies and department-specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains licensecertification registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS CPR and other certifications as required by positiondepartment.
• Consistently utilizes appropriate universal precautions protective equipment and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.
• Commitment to Beacons six-point Operating System referred to as The Beacon Way
• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

The knowledge skills and abilities as indicated below are normally acquired through the successful completion of an Associates degree in Computer Science Network-related field from an accredited college or university or equivalent experience or professional certification andor technical training. Up to two years of progressively more responsible experience using network hardware and software applications pertinent to Beacon is desirable.

Knowledge & Skills

Requires advanced knowledge of network topologies network operating software and network hardware also requires in-depth operating system network knowledge. Requires the analytical and problem-solving skills needed to effectively support and integrate a diverse computer system user population and act as an ongoing technical resource in system utilization and selection. Demonates good organization and project management skills detail orientation and the ability to work independently. Requires a solid understanding of Memorial HospitalMHS departmental operations and how they interact with each other in a computerized environment. Demonstrates the communication skills both verbal and written necessary to communicate effectively with the staff at all levels from end-user departments and also provide effective training. Demonstrates the interpersonal skills necessary to interact effectively with all levels of Memorial HospitalMHS staff and vendors and assist with developing and maintaining effective working relationships. Demonates the leadership skills necessary to elicit cooperation and support from other staff. Demonstrates knowledge of and a commitment to Memorial Health Systems mission and values and the organizations goal of providing world class service by following Memorials Performance Essentials.

Working Conditions

Works in an office environment however work is sometimes performed in small cramped areas. Works is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. Some after-hours installation and network support activities are required. Requires carrying a pager 24 hours a dayseven days a week. Physical Demands Requires the physical ability and stamina i.e. to lift hold and carry objects weighing up to 50 pounds use common computer hand tools etc. to perform the essential functions of the position for example wire running and installing hardware in racks.