• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
• Manage the wireless network/device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.
• Perform enterprise wireless network deployments, installations, and upgrades
• Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades and other maintenance tasks
• Monitor Agency trouble ticket system and complete network assigned tickets
• Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.
• Assists Agency staff/contractors in resolving wireless and other network related problems
• Ability to climb and work on a ladder
Required Skills
• 3-5 years Local Area Network (LAN), WLAN, WAN
• 3-5 Year - Network administration – CISCO and/or PALO ALTO FIREWALL
• Valid driver’s License
• 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE)
• 3-5 years of Ticketing System
• Ability to climb and work on a ladder
Preferred Skills
• Network Certification - Network Plus or CCNA
• Ekahau Program
• Solar Winds Orion
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Syntricate Technologies Inc