• Monitor and identify issues with Agency wireless networks and remediate • Support wireless and network connectivity on Windows-based systems • Support wireless and network connectivity on Mac-based systems • Support wireless connectivity on various Tablets and Phones (i.e., Apple devices) • Manage the wireless network/device lifecycle at all stages • Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems • Assist with ISE registration of devices on the network • Conduct onsite wireless assessments. Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad. • Perform enterprise wireless network deployments, installations, and upgrades • Requires comfort working on a ladder; ability to lift 40 lbs. • Perform firmware/software/security/feature upgrades and other maintenance tasks • Monitor Agency trouble ticket system and complete network assigned tickets • Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems. • Assists Agency staff/contractors in resolving wireless and other network related problems • Ability to climb and work on a ladder Required Skills • 3-5 years Local Area Network (LAN), WLAN, WAN • 3-5 Year - Network administration – CISCO and/or PALO ALTO FIREWALL • Valid driver’s License • 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE) • 3-5 years of Ticketing System • Ability to climb and work on a ladder Preferred Skills • Network Certification - Network Plus or CCNA • Ekahau Program • Solar Winds Orion