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It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us: we're a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
Job Description
We are looking for a full-time NetSuite Business Systems Analyst to join our RingCentral's Enterprise Applications team. In this position, you will work with business partners, technology architects, and system analysts to help support enterprise applications financial systems. This role is responsible for managing and driving execution of IT Enterprise Applications and projects to enable transformation, growth, maturity, and scale.
You will lead projects that are laying the foundation and helping scale our core internal business systems. You will work cross-functionally with business partners to deliver solutions for our unique internal business needs. A successful candidate will have experience operating in high-pressure situations, a proven ability to handle competing priorities, proven success managing project managers, and possess a high level of discipline while remaining flexible.
This role requires working from our Belmont office four days per week, with no exceptions.
Responsibilities
Business Requirements & Analysis:
• Works closely with business partners, internal or external, to understand processes, gaps, and goals. • Analyzes existing and future state business processes, systems, and flows of data. • Develops and maintains documentation related to developing and modifying business processes and systems. • Partners with business, internal, and external technology teams to define associated system requirements and solutions. • Participates in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution). • Acts as the liaison between the business units, technology teams, and support teams. • Is the techno-functional person who can provide technical solutions to business problems, by understanding the functional requirements. • Makes recommendations for new metrics, techniques, and strategies to improve the operational metrics. • Critically evaluates information gathered from multiple sources, decomposes high-level information into details, and abstracts up from low-level information to a general understanding. • Leverages AI and automation capabilities to enhance finance system efficiency, accuracy, and decision-making.
Business Solutions Design, Delivery & Support:
• Works hands-on to solve technical/systems issues by investigating into system configurations, system integrations, and API's. • Proactively takes initiative to gather information, investigate gaps/issues, identifies potential solutions, and presents to both Business and IT stakeholders. • Works closely with Vendors, Implementation Partners, Architects, Developers, and Business Units to ensure technical compatibility and user satisfaction. • Facilitates review sessions with functional owners, subject matter experts, and end-user representatives. • Works with various teams to investigate finance production support issues and ensure timely resolution. • Manages end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline. • Optimizes finance systems and processes to scale with RingCentral's growth by identifying and implementing processes and managing daily issues, reporting, and month-end close that will improve the overall operation and efficiency of the Finance organization. • Works with cross-functional teams to develop project milestones and timelines for development, UAT, production validation, and go-live. • Participates in scheduled system upgrades, including test plan development, testing, reviewing, and evaluating new functionality. • Supports delivery of reporting, dashboards, and business intelligence capabilities through partnership with IT and Business. • Leads and performs data management and migration activities. • Ensures training and timely communications in accordance with project timelines. • Engages in other areas of Finance such as SOX Compliance and Reporting.
Qualifications & Skills:
• Bachelor's degree in Computer Science/Engineering, Business Administration, or equivalent practical experience. • 10+ years of knowledge and related industry experience implementing, configuring, customizing, and integrating one or more SaaS/Cloud/On-prem financial systems (e.g., Oracle Fusion, NetSuite, Coupa, Concur). • Must have hands-on experience with NetSuite ERP, including strong technical and functional knowledge. • 7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses. • Hands-on experience in the Information technology (IT) sector and integration services to/on ERP, SaaS-based applications. • Experience and working knowledge of Oracle Fusion ERP is a plus. • Technical development background and understanding of API patterns, payloads. • Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must. • Must be a self-starter, completely independent, thrives in a fast-paced environment, customer-centric, and have the interpersonal skills necessary to manage business and technology relationships. • Ability to communicate effectively (written and verbally) with both technical and non-technical parties. • Must exhibit strong security and confidentiality practices with systems that handle sensitive data. • Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred. • Ability to deal with ambiguity and thrive in a rapidly changing business environment. • Demonstrates a proactive, can-do attitude with a strong willingness to learn. • Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously. • Proactive and forward-thinking attitude and creative problem-solving ability. • Working knowledge of AI, automation, and advanced analytics concepts as applied to finance systems.
What we offer:
• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits • Voluntary supplemental health coverage and life insurance • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption, etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation, and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee 1:1 coaching, perks, and discounts program
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Belmont, the compensation range for this position is between $128,450 and $183,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401K, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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