Neonatal Program Manager (NPM) - Quality Management

Overview

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Baptist Health System hospital, were seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

At Baptist Health System, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

This position may qualify for a sign-on bonus.

The Neonatal Program Manager (NPM) facilitates and implements the hospital's Neonatal Program Plan to align with the hospital specific and system Quality Assessment & Performance Improvement (QAPI) initiatives as defined in the Texas Administrative Code for Hospital Level of Care Neonatal Designation. The NPM regularly and actively participates in neonatal care at the hospital where program manager services are provided.

Responsibilities

General Management:

1. Responsible for monitoring the provision of neonatal patient care services from admission, stabilization, operative interventions if applicable, through transfer or discharge, inclusive of the QAPI Plan. Other oversight includes:

a. utilization of telehealth/telemedicine, if used.

2. Develop and maintain the Neonatal Program Plan.

3. Lead the Neonatal QAPI meeting(s) and participate in other neonatal meetings to include NICU Leadership and hospital specific service line meetings as appropriate.

4. Collaborate with the Neonatal Medical Director, neonatal program, consulting physicians and

nursing leaders and units providing neonatal care to include developing, implementing, or revising:

a. written policies, procedure and guidelines for neonatal care that are implemented and

monitored for variances;

b. the Neonatal QAPI Plan, specific reviews, and data initiatives;

c. criteria for transfer, consultation, or higher-level of care; and

d. staff competency, training, and education

5. Consistently review the neonatal care provided and ensure the neonatal QAPI Plan is specific to neonatal/infant care, is on-going, data driven, and outcome based.

6. Participate in Neonatal QAPI.

7. Represent the hospital at the Perinatal Care Region Meetings and develop collaborative relationships with other Neonatal Program Managers of designated facilities within the Perinatal Care Region.

People Management:

Selects or assists in selection of personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotion and termination

Manages, supports and coaches direct reports

Responds proactively to employee needs and concerns

Recognizes "experts" and "expertise" throughout the department and seeks employee input

Facilitates consensus among divergent groups

Minimizes staff turnover

Recognizes employees' strengths and accomplishments

Evaluates or assists in evaluating assigned staff performance and competency, providing direct feedback

Assists in development of competency plans and provides opportunities for learning

Department/Business Management:

Participates in planning, developing, organizing and evaluation of the Neonatal program for hospital.

Coordinates and maintains Neonatal Designation for the hospital.

Assists with management of staff in collaboration with department leader/s.

Assists with establishing protocols and/or guidelines in accordance with designating authority

Develops collaborative relationships with departments to support quality neonatal care

Assesses, implements, and evaluates neonatal program orientation and educational programs for nursing staff in collaboration with educators and nurse managers

Monitors neonatal patient care from Admission through Operative Intervention(s), Stabilization, and Discharge and enters in Neonatal PI Program.

Maintains current knowledge of neonatal care

Participates in regional organizations that support Neonatal system development

Collaborates with local, regional entities involved in Neonatal Care

Interacts with Southwest Texas Regional Advisory Council (STRAC) Regional Perinatal Committee

Coordinates monthly neonatal hospital meetings

Coordinates education as related to neonatal care throughout the community

Demonstrates dedication to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in service; talks and acts with customers in mind; establishes and maintains effective relationships with customers.

Assures department and staff readiness for each and every patient

Provides follow-up and resolution for identified problems

Utilizes resources efficiently and effectively

Maintains safe environment

Participates in Performance Improvement activities

Qualifications

MINIMUM EDUCATION: Bachelor Degree in Nursing

PREFERRED EDUCATION: Master's Degree in Nursing

MINIMUM EXPERIENCE: 5 years' experience in Neonatal bedside nursing

PREFERRED EXPERIENCE: 3-5 years' experience in a managerial role

REQUIRED CERTIFICATIONS/LICENSURE: Possession of current Texas State License for Registered Nurse.

PREFERRED CERTIFICATIONS/LICENSURE: Specialty or Administration certification desired.

REQUIRED COURSES/ COMPLETIONS (e.g., CPR): BLS, NRP certified

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Organization Description

Baptist Health System has more than 120 years history of caring for our community and making a positive difference. Our system of care includes six full-service hospitals, a specialized childrens hospital with a dedicated pediatric emergency unit, a comprehensive cancer care network, fitness and rehabilitation centers, a physician network, imaging centers, ambulatory services and the Baptist School of Health Professions. Wherever you go in the Baptist Health System, youll find that we have the same goal to help people achieve health for life through compassionate service inspired by faith. Join our team!

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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