NCIC Specialist

NCIC Specialist

Location

Police Department Headquarters, 615 Bess Street, Wilmington, NC

Job Type

Full Time-Regular

Job Number

FY26-00186

Department

Police

Division

Police Administrative Support

Opening Date

06/18/2026

Closing Date

7/5/2026 11:59 PM Eastern

Post-Offer Required Pre-Employment Screenings

Driving History Check

Criminal History Check

Credit History Check

Background Investigation

Drug Screen

Polygraph

Approved Hiring Salary/Range

$22.99

Full Salary Range

$22.99 - $35.64

Working Hours

This position is a rotating shift position and typically requires working hours from 8:00 pm to 6:00 am. However, the schedule may change based on departmental needs. Candidates must be available to work weekdays, weekends, holidays, and during inclement weather. The position involves working in a 24/7 environment. Candidates are required to work 10-hour shifts, with a monthly rotation where employees must work 7 consecutive days every other month.

• Description
• Benefits
• Questions

The City of Wilmington is an Equal Opportunity Employer.

Position Description

One City. Powering Public Safety from Behind the Scenes.

Be the calm voice, the critical connection, and the behind-the-scenes professional who helps keep Wilmington safe 24 hours a day, 7 days a week.

As an NCIC Specialist with the Wilmington Police Department, youll provide essential clerical and communications support to sworn and civilian personnel while serving as a vital link to local, state, and nationwide law enforcement agencies. In this fast-paced role, youll monitor DCI (Division of Criminal Information) and SBI (State Bureau of Investigation) systems, perform NCIC (National Crime Information Center) inquiries and entries, process criminal background and drivers license checks, and manage warrants and orders for arrest.

Youll answer and prioritize incoming calls, transmit critical information through police radio, data terminals, and telephone systems, prepare correspondence, maintain records, and provide backup support at the Police Department front desk by assisting callers and walk-in citizens.

Because public safety never stops, the Wilmington Police Department operates on a 24/7 schedule. NCIC Specialists play a critical role in this mission and are required to work a variety of shifts, including nights, weekends, and holidays.

If you thrive in a high-pressure environment, have exceptional attention to detail, and want to make a meaningful impact on your community every day, this is your opportunity to serve where it matters most!

Please note: City Council has approved a Living Wage increase, and the salary shown in this posting will take effect beginning July 1.

Typical Tasks

• Performs NCIC operations by processing all record entries, modifications, clearances, and cancels on persons or property by researching, compiling, and verifying the accuracy and completeness of our law enforcement information while ensuring compliance with policies and procedures.
• Completes all confirmation processes and paperwork for persons or property listed as wanted or stolen by our agency on the state and national databases.
• Completes quality control by auditing each entry, modification, clearance or cancel performed in RMS, the state, and national databases both at the time of the action and again during the state-regulated monthly validation process.
• Researches various law enforcement internal and external databases to compile informational packets on persons or locations at the request of PD personnel for various investigative purposes or to comply with state regulations.
• Process all incoming and outgoing teletype communication to and from our agency with other state and national law enforcement agencies.
• Audits incident reports to ensure NCIC offense report information and the entries are accurate.
• Serves as the contact for other law enforcement agencies including the Division of Juvenile Justice, North Carolina Division of Community Corrections, and the NC Division of Motor Vehicles.
• Researches internal and external databases to help ensure our agency is in compliance with regards to missing persons reports and ensure the required follow up with the associated government agencies is completed.
• Verifies using eWarrants that all felony warrants issued are received and entered into NCIC.
• Works with the Police Records to ensure all NCIC information is appropriately documented and tracked during the case filing process.
• Notifies detectives of property being purged from the NCIC system and processing re-entry procedures when requested.
• Identifies and corrects VIN information in RMS using CARFAX.
• Relays all pertinent information to officers via radio, data terminals, and phone in a timely manner to ensure officer safety.
• This role includes cross-training in other areas, so youll gain experience across multiple functions.

Qualifications

Education:

High School Diploma or GED

Experience:

Minimum 1 year of professional experience providing administrative/clerical support.

Other Requirements:

• Valid US Drivers License

• Ability to obtain SBI background clearance and DCI Certification (in modules 1, 2, 3 and 7) upon hire.

• This position is considered essential to WPD operations and individuals performing in this classification are required to work during periods of inclement weather and other City closures.

Note: Successful completion of a background investigation and post-offer polygraph and drug screen are required for the selected candidate.

This position includes a WPD disqualifier screening as part of the selection process and that candidates who do not meet the required criteria will not advance to subsequent stages.

Please visit the Police Department website to view a list of Employment Disqualifiers.

Supplemental Information

PHYSICAL DEMANDS: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

WORKING CONDITIONS: This position generally requires work in an office setting.

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Free on-site city gym access
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Health Benefits are offered to employees working at least 30 hours per week.

Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following hire for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.

Dental Insurance - Coverage becomes effective the first day of the month following hire. Employees, their spouse and dependent children are eligible for coverage.

Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.

Retirement:

• NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.
• Deferred Compensation - The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.

Paid Leave (offered to employees working at least 1,000 hours annually*):

• Sick Leave - 12 days accrued each year
• Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
• Holidays - 13 paid holidays annually
• Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).
• Part-Time Employees will earn paid leave benefits on a pro-rated basis.

Miscellaneous:

• Tuition reimbursement
• Employee Assistance Program
• Short & Long Term Disability
• Cancer & Critical Illness
• Accident Insurance
• Whole Life Insurance
• Credit Union membership

Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to recieve their first paycheck approximately 3 weeks after their start date.

This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes

02

I understand that for my application to be considered, I must thoroughly complete the work experience and education portions of the application form to demonstrate my qualifications for this job. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

• Yes

03

Which best describes your highest level of education?

• High School Diploma or GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate Degree
• None - N/A

04

How many years of professional experience do you have providing administrative and/or clerical support to an office?

• I have no experience
• less than six-months
• six-months to less than one year
• one year to less than three years
• three years to less than five years
• five years to less than 10 years
• 10 years or more

05

Please identify the company/agency/organization where you gained the experience described in question #4. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

06

Do you currently have North Carolina SBI security clearance? Please note, this is not a requirement upon application for this position but will be required after hire.

• Yes
• No

07

Do you currently possess DCI Certification (in modules 1, 2, 3 and 7)? Please note, this is not a requirement upon application for this position but will be required after hire.

• Yes
• No

08

This position requires extensive training. While a candidate is in training, they may need to work adjusted hours for approximately 12 weeks or longer. There may also be overnight or out-of-town travel required in order to obtain necessary certifications needed to perform this job. Do you understand these requirements?

• Yes
• No

09

This position requires excellent computer and typing skills. Please describe your past experience working with computers and how this experience will help you in this position.

10

The following is a summary of the steps in the selection process. Please note that the selection process could take up to 3 months to complete. Select "yes" that you have read and understand. Step 1: Completion of City of Wilmington On-line Application Step 2: Minimum Qualification Screening (against job qualifications) Step 3: WPD Disqualifier Screening Step 4: Interview Board Step 5: Complete Background Investigation, Polygraph, and Drug Screen

• Yes

11

Do you have a valid Drivers License?

• Yes
• No

12

This position is a rotating shift position and typically requires working hours from 8:00 pm to 6:00 am. However, the schedule may change based on departmental needs. Candidates must be available to work weekdays, weekends, holidays, and during inclement weather. The position involves working in a 24/7 environment. Candidates are required to work 10-hour shifts, with a monthly rotation where employees must work 7 consecutive days every other month. Do you understand and agree to these scheduling requirements?"

• Yes

13

Do you understand that this position is considered essential to WPD operations and may be required to perform during periods of inclement weather (hurricanes, floods, and winter storms)?

• Yes

14

Do you understand that the position we are hiring for has a schedule where working hours are based on the needs of the organization?

• Yes

15

The pay rate for this position is $22.99. Salary determination is supported by budget availability and the qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.

• Yes

Required Question

Employer City of Wilmington

Address PO Box 1810

929 N. Front Street, 11th Floor

Wilmington, North Carolina, 28401

Phone 910-341-7840

Website http://www.wilmingtonnc.gov/jobs