NCDOT - Technical Specialist- Expert

Sunrise Systems Inc

Raleigh, NC

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JOB DETAILS

SKILLS

Budgeting, Calendar Management, Cartography, Communication Skills, Database Administration, Database Technology, Documentation, Establish Priorities, Follow Through, Geographic Information Systems (GIS), Hydraulic Engineering, IMAP (Internet Message Access Protocol), Identify Issues, Incident Management, Internet Application, Interpersonal Skills, Needs Assessment, Network Routing, Operational Support, Operations Management, Organizational Skills, Problem Solving Skills, Product Lifecycle, Reporting Dashboards, Requirements Management, Software Administration, Software Development, Willing to Travel

LOCATION

Raleigh, NC

POSTED

4 days ago

NCDIT-T GIS Team is seeking a Technical Specialist Expert that will provide dedicated support to the STOC and Transportation Mobility & Safety by working directly with staff to understand their needs and translate them into effective GIS solutions.

- The candidate will need to come on-site on the first day to collect equipment.
- All candidates must be local to the Triangle region of North Carolina.
- This position may require on site attendance when business needs warrant in person participation, such as scheduled meetings or other task specific activities.

NCDIT-Transportation (NCDIT-T) GIS Team is seeking a Technical Specialist Expert that will provide dedicated support to the State Traffic Operations Center (STOC) and Transportation Mobility & Safety by working directly with staff to understand their needs and translate them into effective GIS solutions. This role is responsible for collaborating closely with TM&S staff, observing workflows, gathering requirements, and proactively identifying GIS opportunities that improve routing, signal operations, incident management, and related systems. The specialist communicates complex GIS concepts to non-GIS staff, asks clarifying questions to shape projects, and ensures solutions are aligned with both STOC needs and GIS Unit standards. The position manages STOC related GIS projects, participates in STOC meetings, and develops applications, dashboards, and mapping tools that support real time operational decision making. The role requires strong interpersonal skills, adaptability, and the ability to quickly learn technical subject matter in a high paced, operational environment.

This position will require a robust knowledge of ArcGIS Online, the Esri Software Suite, and ArcGIS Enterprise. The candidate must be able to build web mapping applications independently, publish hosted and referenced feature services, and understand the life cycle of GIS products from requirements gathering to databases, schema creation, cartography, application development, and maintenance.

Note: Candidates must be willing and able to perform 12+ hour days in the event of a major emergency activation, including evenings, weekends, and holidays. The ideal candidate will be able to travel to and from the STOC in Raleigh for in-person support during a major activation lasting > 5 days. The State will not cover this travel expense, and it must be budgeted and supplied by the contracting firm. Candidates will be paid a flat hourly rate during approved overtime hours, if required. Preference will be given to candidates that live within <1 hour commute to STOC.

The ideal candidate will be able to shadow meetings, listen to issues, and independently identify potential GIS solutions based on complex issues. The ability to quickly generate solutions and describe them to non-IT personnel is essential to this role. Documentation, organization, and communication skills are required. The Specialist-Expert will oversee the Specialist-Junior and must be able to delegate work appropriately, both to the Junior and to other GIS staff where necessary during emergency support.

A sample of work is required as part of the submission for this position. A sample of work can include documentation of a GIS process, a cartographic map, a report on a GIS solution, or a link to a GIS application in which the candidate was the primary creator/developer.

Role/Responsibilities:

-Oversee Junior Specialist

-Triage GIS projects and determine independently when projects will require additional support from other GIS staff and be able to delegate appropriately.

-Attend STOC and TM&S operational meetings to observe workflows, understand emerging needs, and proactively identify where GIS tools can support real-time operations.

-Communicate regularly with TM&S staff, Hydraulics, ITS & Signals, and other operations teams to gather requirements, clarify requests, and translate operational challenges into actionable GIS tasks.

-Develop, update, and maintain GIS applications, dashboards, maps, and data layers supporting routing, signal operations, incident management, and other STOC functions.

-Troubleshoot user issues, provide GIS guidance to non-GIS staff, and ensure that GIS tools are intuitive, accessible, and aligned with both STOC workflows and GIS Unit standards.

-Monitor incoming STOC requests, manage and prioritize project tasks, and serve as the primary liaison between the GIS Unit and TSMO to ensure continuous communication, transparency, and follow-through.

-Continue to learn the operational environment (traffic signals, routing processes, ATMS/TIMS transitions, IMAP operations, etc.) to anticipate needs and recommend solutions the STOC team may not know to request.

-Support situational awareness during weather events or emergencies by producing on-the-fly maps, integrating real-time data (e.g., gauges, road conditions), and collaborating directly with operators.

About the Company

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

Business, management, and technical fields
Information technology consulting and software solutions.
Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

Design, development, and support of cloud-based solutions from simple to highly complexed
Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
Data processing and data migration
Application re-engineering and platform migration
Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1990

WEBSITE

http://www.sunrisesys.com/

NCDOT - Technical Specialist- Expert

Sunrise Systems Inc

Raleigh, NC

About the Company

Sunrise Systems Inc

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