NCDOT - Product Manager- Mid Level

Buzzclan

Rocky Mount, NC

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JOB DETAILS

SKILLS

Analysis Skills, Bid Analysis, Budgeting, Communication Skills, Conflict Resolution, Continuous Improvement, Contract Management, Contract Requirements, Corrective Action, Cross-Functional, Detail Oriented, Documentation, Ecosystems, Government, Government Contracts, Identify Issues, Information Technology & Information Systems, Integration Testing, Leadership, Legal, Maintain Compliance, Management of Information Systems/Technology (MIS), Negotiation Skills, Operational Support, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Procurement Management, Procurement Planning, Product Management, Product Testing, Project Planning, Proposal Development, Public Administration, Purchasing/Procurement, Regulatory Compliance, Relationship Management, Risk Analysis, Sales Management, Service Delivery, Service Level Agreement (SLA), Software as a Service (SaaS), State Government, Statement of Work (SOW), Supplier Relationship Management (SRM), System Integration (SI), Technical Delivery, Technical Leadership, Technical Writing, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Quality Management, Vendor/Supplier Relations, Vendor/Supplier Selection, Writing Skills

LOCATION

Rocky Mount, NC

POSTED

3 days ago

NC DMV seeks a tech savvy Vendor Manager to lead complex vendor relationships, enforce contracts, and drive performance. This hands on role coordinates multiple vendors, resolves issues early, ensures accountability, and aligns work to DMV goals.

**The candidate will need to come on-site on the first day to collect equipment.**

**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.**

The North Carolina DMV relies on a complex ecosystem of vendors to support both the System Modernization Program and ongoing operational technology and service contracts. We need a tech savvy Vendor Manager who understands how to manage multifaceted vendor relationships, ensure contract adherence, and drive performance across software implementation partners, hosting providers, service delivery vendors, and operational support contracts.

This is not a passive vendor oversight role. This is a hands-on, outcome focused vendor leadership position responsible for coordinating across multiple contracts, identifying issues early, ensuring accountability, and aligning vendor work with DMV priorities and modernization goals.

The ideal candidate understands state government procurement, complex contract structures, Statements of Work (SOWs), amendments, deliverable schedules, performance metrics, and vendor escalation paths. They bring a strong blend of operational savvy, relationship management, and technical fluency required to navigate a hybrid delivery and operations environment.

Key Responsibilities

Supports vendor relationships across DMV modernization and operations as a key point of contact, partnering with senior program leadership on complex or escalated issues.
Manages multiple contracts simultaneously, ensuring vendors meet all deliverables, milestones, service levels, and quality expectations
Oversees contract compliance, including SOW obligations, financial terms, data requirements, reporting, and performance metrics
Partners with Procurement, Legal, Operations, Project Teams, and Budget teams to support contract amendments, renewals, RFP development, and evaluations
Coordinates across internal teams (IT, Product, BA, Testing, OCM, Operations) to ensure vendor work aligns with DMV goals and program priorities
Identifies risks early and supports escalation and issue-resolution processes, contributing to corrective action plans.
Reviews vendor deliverables for completeness and alignment, coordinating with technical SMEs for deep technical validation.
Ensures vendors follow security, compliance, integration, and data standards required by DMV and NCDIT
Supports cross vendor coordination by identifying dependencies and raising alignment needs to senior program leadership.
Maintains accurate and current documentation on contract status, performance, risks, and payment approval workflows
Supports vendor accountability by monitoring deliverables, milestones, and service levels, and by coordinating with senior leadership on performance concerns.
Supports financial tracking activities including invoice validation and burn rate monitoring.
Monitors vendor resource usage and enhancement hours, ensuring accurate categorization, proper documentation, and adherence to approved budget and scope.
Translates technical issues, risks, and impacts into clear and actionable communication for leadership
Supports planning and procurement activities and supports vendor evaluations efforts.

Required Skills & Experience

Experience managing vendors, contracts, or delivery partners in complex technology environments
Strong working knowledge of state government procurement, contracting processes, and compliance requirements
Experience managing large technology contracts, system implementation vendors, SI partners, or SaaS/hosting providers
Proven ability to interpret SOWs, technical deliverables, project plans, SLAs, acceptance criteria, and contract language
Ability to drive vendor performance through influence, diplomacy, escalation management, and structured accountability
Technical fluency to understand systems, integrations, testing workflows, data impacts, and modernization related technical dependencies
Experience coordinating across cross functional teams, including IT, business leaders, SMEs, and executive stakeholders
Strong problem solving and analytical skills; ability to proactively identify risks and navigate complex vendor issues
Experience validating deliverables, reviewing technical documentation, and confirming readiness for acceptance or payment
Excellent communication skills with the ability to translate contract terms and technical impacts to nontechnical audiences

Desired Attributes

Highly organized and detail oriented, with the ability to manage many moving contractual and technical components
Proactive, assertive, and accountable steps in early to address issues and ensures thorough resolution
Strong relationship builder who can foster trust while holding vendors to high-performance standards
Comfortable navigating ambiguity and establishing structure in evolving modernization and operational environments
Balances firmness with diplomacy, maintaining productive vendor relationships while protecting DMV interests
Demonstrates sound judgment when balancing contractual obligations, business needs, and technical constraints
Thrives in fastmoving, high-stakes delivery programs with multiple stakeholders and dependencies
Brings a continuous improvement mindset and seeks opportunities to improve vendor processes, deliverables, and outcomes

Soft Skills

Strong written and verbal communication skills, including the ability to simplify complex technical or contractual topics
Skilled at facilitation, negotiation, and conflict resolution across vendors and internal stakeholders
Excellent analytical and critical thinking capabilities
Comfortable coordinating across diverse teams and personality types
Ability to manage competing priorities while maintaining focus on outcomes and timelines
Resilient, adaptable, and capable of supporting both operational and modernization initiatives simultaneously
Adaptable and resilient in environments where priorities and needs evolve quickly

Education

Bachelor s degree in business, public administration, information systems, contract management, or related field
Equivalent professional experience accepted
Certifications in contract management, procurement, vendor management, or project delivery are beneficial but not required

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Vendor management for complex technology contracts	Required	5	Years
Experience with state government procurement and contracts	Required	5	Years
Managing multiple IT vendors across modernization and operations	Required	5	Years
Contract interpretation, SOW analysis, and compliance support	Required	5	Years
Crossteam coordination (IT, business, product, testing, operations)	Required	5	Years
Vendor performance management and escalation handling	Required	3	Years
Technical fluency (systems, integrations, data, testing)	Highly desired	3	Years
Financial and contract lifecycle management	Highly desired	3	Years
Experience in government, modernization programs, or regulated environments	Desired	3	Years
Continuous improvement of vendor processes and performance	Desired	2	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	The role is hybrid. This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes. Do you accept this requirement?
Question3	Your candidate must be able to attend an in-person interview. Do you agree to this requirement?
Question4	What is your candidate's email address?
Question5	How soon can your candidate start if selected for this opportunity?
Question6	Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?
Question7	Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.
Question8	Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?
Question9	Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement?
Question10	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?
Question11	Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?

NCDOT - Product Manager- Mid Level

Buzzclan

Rocky Mount, NC

About the Company

Buzzclan

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