3728669No5588412510.00.029-Apr-2026National Contact Center Agent I217076BR
GENERAL DESCRIPTION OF POSITION
The NCC Agent will assist Murphy USA sites that call the National Contact Center for assistance. Assistance can include any issues at the location including paperwork, computer, pumps, register system, credit card systems, satellite connectivity, external refrigeration, heat or a/c, or any number of technical or mechanical issues that may arise. NCC Agents take phone calls, many of which are legitimate emergencies, and either solve the problem themselves, assist the caller in solving the problem, or escalate the problem to an Assistant Manager or a vendor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer calls from Sites and Vendors, analyze issues, instruct callers on solution or escalate to vendor or other department.
Document and process tickets.
Determine when to send a technician out to site locations. There is a cost associated with these decisions and substantial savings by decreasing the use of third party vendors.
Timely resolution of problem escalation to positively impact customer service at the store level, employee relations and loss of sales if not handled properly.
Analyze technical issues at locations on a timely basis to decrease repair time of technical issues and prevent sales decreases.
Work with co-workers to address escalating problems for resolution, helping in areas of expertise.
Interact with operations/store personnel to resolve issues at site level, escalate store issues to District Manager.
Contact with Vendors when self maintenance and repair is impossible.
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training. Or equivalent combination of education and experience.
El Dorado239902026000 - National Contact Center 71730200 E Peach St Arkansas Other
Murphy USA opened its first retail store near a Sam’s Club parking lot in Chattanooga, Tennessee in December 1996. The rest, as they say, is history. Today, we operate more than 1,100 Murphy USA and Murphy Express stores in 23 states throughout the U.S. - a growth that speaks to Murphy’s commitment to quality fuels, convenient locations, discount gas and customer service. Murphy USA is a high volume, low cost gasoline retailer strategically located primarily on site at Wal-Mart stores. Additionally we operate stand-alone locations branded as Murphy Express. Headquartered in El Dorado, AR, our stations are located in 23 states primarily in the South and Midwest. We rely on our dedicated employees - people like you - to help our nearly 2 million customers get where they need to go every day.
Low Prices & Friendly Service
Murphy USA is dedicated to bringing our communities the highest quality fuels at the best possible prices. Our high volume, low cost operation has become synonymous with “Low Prices” and “Friendly Service.” Our principles guide our employees in serving customers and ensuring a friendly customer-oriented environment.
Murphy Express
In November, 2006, almost a full decade after opening the first Murphy USA gas station, Murphy opened its first Murphy Express Store. Since that time, close to 100 Murphy Express stores have opened in eleven states. Murphy Express is a larger format convenience store. When is a job more than “just a job?”
When you know that you are making a difference in the lives of those around you
When you go to work every day looking forward to the day that is ahead of you
When the decisions you make on the job really matter to those whom you serve
A job is more than just a job when it’s a career at Murphy USA.
Murphy understands that a career is about much more than a paycheck and benefits. That’s why we do our best to provide the most supportive and enjoyable atmosphere possible for our employees.
From Murphy USA corporate office jobs to retail manager careers at Murphy stations around the country, we believe that all of our employees play a critical role in making Murphy USA a successful business, regardless of individual occupation.
If you are a person who is driven to produce results and enjoys interacting with customers and other team members, Murphy USA is your kind of company.
A career with Murphy USA will provide both challenges and rewards. You can count on others like yourself working together to deliver superior customer satisfaction and help improve a company that will only continue to grow and prosper.
Are you interested in a Murphy USA corporate job? Do you have the ambition to become a Murphy USA retail manager? Careers at Murphy USA can put you on the path to success.