Sign upLog in
JobsJobs in CaliforniaJobs in Fresno, CABusiness JobsCustomer Service Jobs

National Client Relations & Operations Specialist

Pridestaff

Fresno, CA(remote)

Apply
JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Calendar Management, Communication Skills, Conflict Resolution, Customer Relations, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Industry Standards, Insurance, Interpersonal Skills, Mail Processing, Marketing, Multitasking, National Sales, Onboarding, Operational Support, Organizational Skills, Performance Analysis, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Process Management, Regulatory Compliance, Regulatory Requirements, Team Building, Telephone Skills, Time Management, Training/Teaching, VMS Operating System, Vendor/Supplier Management, Willing to Travel, Writing Skills
LOCATION
Fresno, CA
POSTED
4 days ago
Position: National Client Relations and Operations Specialist
Department:National Accounts and Managed Services
ReportsTo:Manager, Managed Services
Status:Exempt
Location:Remote or Hybrid

About Us: PrideStaff is an award-winning local and national staffing firm providing temporary staffing and recruiting for multiple industries and positions. PrideStaff is headquartered in Fresno, CA, with franchises in more than 30 states. Several specialty divisions comprise "The PrideStaff Companies," including Rx relief, Insurance Relief, PrideStaff Financial, and G.A. Rogers & Associates.

Purpose of Position: We are seeking a highly organized and motivated National Client Relations and Operations Specialist to provide essential client-facing, administrative, and operational support to our Managed Services Department Manager. This role is crucial for maintaining excellent client relations and ensuring the efficient flow of service processes. Furthermore, it supports our team's goals to retain and expand existing national accounts while successfully acquiring new business. The ideal candidate will be detail-oriented, proactive, and possess exceptional communication and multitasking abilities.

Duties and Responsibilities: The National Client Relations and Operations Specialist position includes the following duties and responsibilities:
  • Managed Services Provider (MSP) Coordination: Serve as the primary operational liaison and intermediary between the MSP, Vendor Management Systems (VMS), and internal field offices.
  • Schedule monthly meetings with national client contacts as an opportunity to connect on process management and discuss potential opportunities for expansion.
  • Act as a professional point of contact for clients, managing correspondence, phone calls, and emails, and directing inquiries to the appropriate team member.
  • Maintain and update client information, contact details, and account documentation accurately and promptly within our system.
  • Assist in the preparation of client-facing materials, including presentations, proposals, performance reports, and marketing documents.
  • Coordinate follow-up actions from client meetings, ensuring deadlines are met and all necessary paperwork and internal processes are completed.
  • Process client requests, service needs, and administrative tasks efficiently and accurately.
  • Assist with compliance and regulatory requirements by ensuring all client files and activities adhere to company policies and industry standards.
  • Support the onboarding process for new clients and the ongoing servicing of existing client accounts.
  • Field Training and Support: Schedule and conduct training sessions for field offices on client account processes and essential Vendor Management Systems (VMS) tool usage, including credential setup and post-training recap documentation.
  • Perform other duties as required


Required Skills & Abilities:
  • Ability to prioritize, schedule, and meet deadlines without micromanagement
  • Consistently meets goals and expectations through self-management
  • Conflict management and problem-solving skills
  • Excellent verbal and written communication skills
  • High degree of emotional intelligence
  • Improves results by generating, encouraging, and supporting new ideas
  • Professionally represents the organization and its best interests in all internal and external communications
  • Responds effectively to new demands, priorities, or changes in direction
  • Strong analytical and problem-solving skills
  • Trustworthy and able to handle critical, sensitive, and confidential information
  • Utilizes a self-reliant and "above and beyond" approach to the assigned work
  • Works independently in a fast-paced, always changing, and on-demand environment
  • The position requires high attention to detail
Required Education & Experience:
  • 2+ Must have experience working with Managed Services Providers (MSPs) and Vendor Management Systems (VMS)
  • Associate?s or Bachelor?s degree preferred
  • 2+ years of experience in a client-facing capacity
Preferred Skills & Qualifications:
  • Proficiency in Google Suite (GoogleSheets, GoogleMeets, GoogleSlides, etc.)
  • Excellent written and verbal communication and interpersonal skills.
  • Exceptional organizational skills, with the ability to manage multiple tasks, prioritize effectively, and meet tight deadlines.
  • Demonstrated ability to work independently, exercise good judgment, and handle confidential information with the utmost discretion.
Work Environment & Physical Demands:
  • Professional, office clerical work environment
  • Ability to sit for prolonged periods with incidental bending, stooping, and lifting
  • There could be some work travel, but it will be limited
Benefits & Perks:
  • Remote or Hybrid work schedule (in-office and at home)
  • Flexible schedule (if applicable to the position)
  • Paid time off (sick leave, vacation, volunteer time off, personal day, birthday holiday, & PrideStaff designated holidays)
  • Health, dental, vision, and ancillary benefit options
  • 401K
  • Career learning & development through conference attendance, professional speaking opportunities, and continuing education

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

Similar Job Searches

Customer Assistant Jobs in Fresno, CACustomer Care Manager Jobs in Fresno, CACustomer Experience Manager Jobs in Fresno, CACustomer Service Assistant Jobs in Fresno, CACustomer Service Leader Jobs in Fresno, CACustomer Service Manager Jobs in Fresno, CACustomer Service Representative Jobs in Fresno, CACustomer Service Specialist Jobs in Fresno, CACustomer Service Supervisor Jobs in Fresno, CACustomer Service Technician Jobs in Fresno, CA