National Account Program Manager Jobs in USA, TX, Brownsville | Rose International Job

Rose International

Brownsville, TX

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JOB DETAILS

SALARY

$48–$52 Per Hour

JOB TYPE

Temporary

SKILLS

Accounts Receivable, Accounts Receivable Management, Billing, Calendar Management, Coaching, Communication Skills, Construction, Continuous Improvement, Contract Management, Contract Review, Cross-Functional, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Delivery Management, Develop and Maintain Customers, Documentation, Finance, Financial Analysis, Forecasting, Identify Issues, Leadership, Legal, Matrix Management, Mentoring, Microsoft Office, Microsoft Project, National Sales, Operational Audit, Operational Communications, Operational Strategy, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Performance Reviews, Post-Sales, Problem Solving Skills, Process Improvement, Project Development, Project Estimates, Project Execution, Project Management Professional (PMP), Project Planning, Project Schedule, Project Tracking, Project/Program Management, Quality Assurance, Quality Assurance Methodology, Quality Control, Relationship Management, Sales, Sales Management, Sales Support, Service Delivery, Service Level Agreement (SLA), Statement of Work (SOW), Systems Administration/Management, Trend Analysis, Willing to Travel

LOCATION

Brownsville, TX

POSTED

1 day ago

Required Education: Bachelor’s degree Preferred License/Certification: CSPM or PMP certification Required Experience/Skills: Strong experience managing National Accounts and customer relationships within the electronic security or alarm industry Advanced knowledge of commercial electronic security systems, installations, service delivery, billing, monitoring, and account operations Strong project management and operational leadership skills with ability to manage multiple large-scale customer accounts Ability to effectively communicate with executives, customers, project teams, subcontractors, and cross-functional departments Excellent presentation, communication, and stakeholder management skills Experience managing installation projects, service ticket portfolios, and SLA performance metrics Strong analytical and problem-solving skills with ability to identify trends and implement process improvements Knowledge of construction environments and coordination with General Contractors preferred Experience managing operational escalations and customer issue resolution Ability to lead, mentor, coach, and develop team members Strong organizational and matrix management skills Experience developing project plans, SOWs, execution playbooks, and operational documentation Intermediate to advanced MS Office and Project skills Ability to travel as requiredPreferred Experience/Skills: Strong knowledge of sales, installation, service, billing, and monitoring systems supporting National Accounts Technical understanding of the electronic security industry Construction experience preferredNational Account Program Manager Overview: Provide leadership for all aspects of Operational account management responsibilities for a portfolio of National Account customers. This position will establish appropriate operational customer relationships and be the primary point of Operational contact with our largest key customers post-sales, effectively managing the customer touchpoints within our organization. Work with our Field Organization, other internal departments, sub-contractors, General Contractors, etc. for planning and delivering Installation projects and overseeing the Service Ticket portfolios for our National Accounts customers.Responsibilities can also include sales support and facilitating customer requests/issues related to Monitoring, Billing, and A/R. May have responsibility for a single large account or multiple accounts. General dollar volume range of the portfolio of accounts is in the $5M - $12M range.This position will work closely with other departments such as NAM’s, the Field delivery organization, Service, Engineering, Finance, Technical Solutions Group, Legal, Billing/AR, and other support groups.National Account Program Manager Job Duties: Serve as the primary Operations Relationship Manager for assigned National Account customers Act as the main operational point of contact for customer communications, escalations, metrics, and performance reviews Manage delivery of installation projects and service ticket portfolios for assigned accounts Coordinate with internal teams, subcontractors, field operations, and General Contractors to ensure successful project execution Support customer requests and issue resolution related to monitoring, billing, service, and accounts receivable Develop and maintain strong customer relationships through regular communication and operational reviews Attend customer meetings and present operational updates, metrics, and performance reports Ensure projects and operational deliverables are completed within established timelines, SLAs, and customer expectations Analyze account performance data, identify trends/issues, and implement process improvement initiatives Collaborate with Engineering, Finance, Service, Legal, Technical Solutions, Billing/AR, and other support teams Develop project plans, scope documents, SOWs, execution playbooks, and forecasting reports Support resource planning, project scheduling, and operational delivery management Review and manage contracts with customers and General Contractors Ensure Quality Assurance and Quality Control processes are followed Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction May provide direct supervision and leadership to assigned team members **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/

National Account Program Manager Jobs in USA, TX, Brownsville | Rose International Job

Rose International

Brownsville, TX

About the Company

Rose International

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