Analysis Skills, Budgeting, Communication Skills, Competitive Analysis/Strategy, Continuous Improvement, Corrective Action, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Collection, Demand Forecasting/Planning, Detail Oriented, Finance, Follow Through, Forecasting, Inside Sales, Leadership, Legal, Logistics, Manufacturing, Market Share, Marketing, Metallurgy, Multitasking, Negotiation Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Production Planning, Profit & Loss, Reporting Skills, Revenue Growth, Revenue Management, Risk, Risk Analysis, Sales, Sales Management, Sales Strategy, Standard Operating Procedures (SOP), Strategic Planning, Systems Administration/Management, Time Management, Training/Teaching, Willing to Travel, Writing Skills
About the Role:
Serve as the primary commercial owner and strategic leader for assigned national and global key accounts, responsible for administering and developing customer relationships to drive profitable sales growth, enhance customer satisfaction, and strengthen long-term partnerships. This role delivers experienced sales leadership and high-quality customer service by aligning cross-functional resources, executing account strategies, and ensuring that customer requirements are met with consistency, responsiveness, and operational excellence. The National Account Manager maximizes revenue, margin, and market share by identifying growth opportunities, expanding existing business, and ensuring the Company remains a valued and trusted partner to its key customers. This role requires up to 20% travel!
Qualifications Required & Preferred):
Education: BS/BA or equivalent years of experience (R)
Experience: 5-10 years of related industry experience (R)
Areas of Knowledge: Major markets and applications of products (R), Sales (R), Finance (R), Basic Metallurgy (P), Service Center operations (P), Pricing and costing (P), Strategic Planning (P), Mill operations (P), Production process (P), Product knowledge (R), Training Experience (P), Customer Service (R), Business, Marketing or related area (R), Standard Quality Specifications, QCI's, SOP's (R).
Skills: Leadership, strong written and oral communication, ability to develop strong relationships internally and externally, problem solving, computer, risk assessment, budgeting and forecasting, management and administrative, ability to delegate, organizational, time management, creative thinking, attention to detail, negotiating, professionalism, multitask oriented.
Role Responsibilities:
- Leadership: Provide customer support and assistance for the Company's National and Global key accounts.
- Communication: Clear and concise explanation of Company direction, goals and results to all personnel in the Sales
- Departments Operations/Financial: Direct all key accounts to obtain maximum operating profitability at highest pricing possible.
- Markets, Applications, Customers: Direct the collection and communication of market intelligence used to identify applications, customers and markets for the Company products and services.
- Customer Contact: Supports customer key account contact and outgoing efforts of company sales personnel at established accounts and prospects.
- Analysis: Use data and feedback to help Company book new and expand current business with key accounts. Bring the Company the best margin possible while booking the orders needed to fill mill capacity.
- Data Compilation: Use company systems to develop management reports regarding markets, profit margins and projections for future business at key accounts.
- Travel to see key accounts domestically and internationally (5% travel max)
- Primary Customer Owner: Serve as the Company's primary and authoritative point of contact for assigned national and global key accounts, with overall accountability for customer satisfaction, responsiveness, and relationship integrity.
- Customer Liaison: Act as the central liaison between the customer and the Company, ensuring consistent, accurate, and timely communication across all business, commercial, technical, and operational matters.
- Single-Point Coordination: Own and coordinate all customer-related interactions across departments (including Sales, Inside Sales, Manufacturing, Production Planning, Quality, Finance, Logistics, IT, and Legal) so that the customer engages through one accountable internal leader.
- Internal Alignment & Execution: Proactively align internal stakeholders to customer requirements, priorities, and commitments; ensure that departmental actions, timelines, and deliverables support customer expectations and Company objectives.
- Issue Resolution Ownership: Assume end-to-end responsibility for identifying, escalating, coordinating, and resolving customer concerns, service issues, and performance gaps across functions, including ownership of corrective actions and follow-through.
- Voice of the Customer: Represent the customer's perspective internally to inform decision-making, demand planning, pricing, capacity, service levels, and continuous improvement initiatives.
- Expectation Management: Clearly define, communicate, and manage customer expectations while balancing commercial objectives, operational capabilities, and risk.
- Accountability for Outcomes: Ensure customer commitments made by the Company are realistic, fulfilled as promised, and communicated consistently; accountable for restoring confidence when commitments are at risk.