OverviewThe National Account Manager is responsible for managing a $20M+ portfolio of Integrated Facilities Management (IFM) services delivered through a national subcontractor network. This role serves as the primary client contact, ensuring operational excellence, financial performance, vendor accountability, and consistent service delivery across multiple locations.Key ResponsibilitiesManage client relationships and serve as the primary point of contact for assigned national accounts.Oversee subcontracted service providers and ensure compliance with contractual requirements and service level agreements (SLAs).Drive operational performance, service quality, customer satisfaction, and continuous improvement initiatives.Manage account financials, including forecasting, profitability, budgeting, and cost‑control measures.Lead vendor performance reviews, corrective action plans, and subcontractor onboarding activities.Analyze KPIs, operational metrics, and customer feedback to improve account performance.Support contract renewals, service expansions, and organic growth opportunities.Services ManagedBuilding Construction & RepairFacility Management ServicesOutsourced Facility ManagementJanitorial ServicesHVACElectrical ServicesElevator & Escalator ServicesPlumbingFire Safety SystemsFlooring & CarpetingLighting & Fan MaintenanceExterior SignageParking Lot MaintenanceLandscaping & Snow RemovalPest ControlWaste DisposalDining & Vending ServicesGeneral Hardware ServicesQualifications7+ years of experience in facilities services, IFM, national account management, or multi‑site operations.Experience managing subcontracted vendor networks and large client portfolios.Strong client relationship, financial management, and operational leadership skills.Proven ability to manage multiple stakeholders and service lines across geographically dispersed locations.Bachelor's degree preferred or equivalent experience.Core CompetenciesNational Account ManagementVendor ManagementFacilities OperationsFinancial AcumenContract ManagementClient RelationsOperational ExcellenceContinuous ImprovementStrategic PlanningExecutive CommunicationPreferred Experience: Managing national IFM accounts supporting manufacturing, industrial, logistics, retail, healthcare, commercial real estate, or aviation environments.Travel25–50%Physical RequirementsLift boxes and packages weighing up to 50 poundsLift, bend, squat, and stretch to move boxes, parcels, and shipmentsClimb small to medium flights of stairs multiple times a dayStanding for extended periods of timeBenefitsVelociti Services offers a comprehensive benefits package designed to support the health, financial security, and well‑being of our team members.Company-Provided BenefitsBasic Life Insurance and Accidental Death & Dismemberment (AD&D)Short-Term Disability InsuranceVoluntary BenefitsMedical and Dental InsuranceAdditional Life and AD&D InsuranceSupplemental Short-Term Disability InsuranceLong-Term Disability InsuranceHospital Indemnity, Accident, and Critical Illness InsuranceRetirement401(k) Retirement Plan available for all team membersVelociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#J-18808-Ljbffr