The Medical Office Assistant is responsible for registering patients, ensuring accurate demographic and insurance details, and coordinating appointments with various departments. The role manages patient records, handles mail, and assists with billing and insurance claims. The role supports medical staff by preparing treatment rooms, maintaining supplies, and following HIPAA regulations related to patient confidentiality. The role interviews patients, measures vital signs, and maintains a clean and welcoming environment. The role combines administrative, clinical, and customer service duties in a healthcare setting.
Why UnityPoint Health?:At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities:• Registers patients for appointments, ensuring accurate demographic and insurance information.
• Communicates with various departments (e.g., radiology,cardiology) to schedule patient appointments, tests, orprocedures.
• Receives, sorts, and directs mail or faxes, including medical test results, referrals, and lab orders.
• Assists with billing and insurance claim inquiries, providing documentation and following up on unpaid claims.
• Ensures all relevant patient information, forms, and consent documents are ready for medical staff before consultations or procedures.
• Supports the team in following HIPAA guidelines and other healthcare regulations to protect patient confidentiality and privacy.
• Monitors proper filing, scanning, and maintenance of patient records, including updating and retrieving medical files.
• Prepares treatment rooms for patient examinations, ensuring all necessary supplies and equipment are available.
• Handles materials management tasks, including ordering, stocking, and organizing supplies.
• Interviews patients, measure vital signs, and record information on patient charts accurately.
• Answers calls and emails, providing information about appointments, procedures, and insurance coverage.
• Ensures the waiting area, exam rooms, and office space are tidy and welcoming
High school diploma or equivalent. Required
1 year One year of experience in a hospital or healthcare setting. Required
BCLS within 30 days of hire. Required