Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailSUMMARYManage Customer Focus Team according to Company policies and applicable laws to provide the safe orderly and expeditious acceptance and handling of customer&8217s freight and airway bill processing. Supervise and develop staff to ensure business continuity and customer satisfaction.RESPONSIBILITIES AND DUTIESCustomer Care Provide professional service utilizing databases coordinating and communicating with cargo operations and customers to ensure a positive focused experience. Provide a high level of customer care to internal and external customers through courteous customer contact generalspecific information and problem resolution.Freight & Documentation Management Oversee accurate Air Waybill AWB creation and handling shipment tracking inventory monitoring and processing of missingunmanifested freight. Manage the manifesting of HOT freight flight schedule information and backhauls.Issue Resolution Handle customer complaints and requests by providing appropriate solutions and alternatives in a timely manner follow up to ensure resolution. Ensure Teck requests are satisfied with timely solutions and follow-up.Billing Administration Responsible for all Teck billing and billing inquiries. Ensure the ability to handle a balanced cash drawer.Leadership & Development Hire train and develop staff in accordance with company policy and procedures. Audit business procedures for AWBs charters and associated documentation for training opportunities and continuous improvement.Policy & Strategy Develop and write policies as needed. Report irregularities issues and successes to Cargo Management.Safety Culture Promote the safety culture throughout the company.General Requirements Maintain regular attendance. Perform other duties as assigned.SUPERVISORY RESPONSIBILITIESResponsible for managing the direction coordination and evaluation of Customer Focus Leads and Representatives. Carries out supervisory responsibilities in accordance with the organization&8217s policies and applicable laws. Responsibilities include interviewing hiring and training employees planning assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems.QUALIFICATIONS REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill andor ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education andor ExperienceHigh school diploma or general education degree GED.Four 4 years of related experience andor training to include supervisory or equivalent combination of education and experience.Language SkillsAbility to read analyze and interpret general business periodicals professional journals technical procedures and government regulations.Ability to write business correspondence and procedure manuals.Ability to effectively present information and respond to questions from managers subordinates other employees and customers.Mathematical SkillsAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.Ability to compute rates ratios and percentages.Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Ability to prioritize tasks and multi-task in a fast-paced environment.Other Skills and AbilitiesMust be able to manage multiple priorities.Working knowledge of airfreight operations and services including high proficiency with AWB rating systems or other business revenue recognition systems.Proficient with Windows Word Excel Explorer and Outlook.Ability to keyboard and ten-key by touch equivalent to 40 words per minute.Possess a genuine desire and skill to meet the customer&8217s needs in the most efficient manner possible.Ability to multi-task on the phone and use multiple computer programs simultaneously.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job the employee is regularly required to talk or hear.The employee is frequently required to stand and walk.Ability to meet a regular work schedule and a willingness to work overtime as required.Explore transportation and logistics industry job opportunities from Hawaii to Alaska
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF