MyHR Portal Content Management Specialist

Our Client, a Material Engineering company, is looking for a MyHR Portal Content Management Specialist for their Austin, TX/Hybrid location.
 
Responsibilities:

• Portal & Content Operations:
• Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency.
• Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement.
• Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation.
• Content Quality & Governance Enforcement:
• Review and remediate content issues impacting employee experience, including:
• Missing or incorrect topic tagging
• Incorrect template usage
• Governance or standards non-compliance
• Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs.
• Support governance workflows by routing content for review and approval and tracking status to completion.
• Content Writer Enablement & Support:
• Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality.
• Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations.
• Maintain internal documentation and reference materials used by content writers (guidelines, how to content, best practices).
• Homepage & Topic Page Management:
• Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging.
• Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments.
• Platform Testing & Release Support:
• Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements.
• Validate that MyHR content, workflows, permissions, and user experience function as expected post deployment; document and report issues as needed.
• Reporting & Operational Insights:
• Track and report on content operations metrics such as content freshness, remediation progress, governance compliance, and operational readiness.
• Provide inputs to leadership or program stakeholders supporting ongoing MyHR portal health and improvement efforts.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.