Under general direction of the Manager of Multimedia & Classroom Technologies, the incumbent assists with digital presentation technology and network-based multimedia equipment in support of instruction and special events. Provides direct support to faculty, staff, and students with presentation technology, networked computers, presentation applications, and internet access on UCR campus spaces. Supports department and university digital multimedia projects consisting of live streaming, automated capture and publish of classroom content, and videoconference and web conference support. Manages work-order and ticket system. Coordinate and supervise student assistants in support of daily operations. The Multimedia Service Coordinator is part of a team that provides Audio/Visual (A/V) services and support to the entire campus and reports directly to the team Supervisor. Serves as point of contact for all A/V service requests such as conferences and events that require A/V on campus. Works in conjunction with Multimedia Classroom Technicians in maintaining special event A/V equipment and providing location support, and student employee supervision for high profile events. Provides instructional support in all general assignment classroom spaces and service delivery for both academic and non-academic events in all campus spaces. The full salary range for the Multimedia Service Coordinator is $30.80 - $54.74 per hour. However, the pay scale for this position is up to $34.00 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. This position is classified as on-site.
Supervise part-time support staff (student workers), which includes training, mentoring, hiring/firing, performance evaluation, and timesheet review, etc.Interviews and assesses client requirements for instructional technology and advises on appropriate technology to meet specific instructional activities. Provides consultative advice to clients on technical, media methods, techniques and equipment in order to enhance the quality of the presentation. Advises users on technical options.Develops and provides training as needed based on consultation with users and their understanding of AV technologies based around campus standard control systems: Extron. Consult with campus faculty and event organizers to help determine technology requirements. Train faculty on use of presentation technology hardware and software in the classroom. Coordinate and lead faculty workshop program. Monitor and compile faculty feedback via regular surveys.Develops user documentation, process improvements, or system design requirements. Works with a wide variety of media technologies, networks and computer hardware and software, applying appropriate solutions to non-standard problems.
Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.Able to learn effectively and meet deadlines.Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex multimedia systems.Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.Knowledge of computer, media, and networking technology.Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technological solutions.Skills to determine priorities based on knowledge of work area. Self-motivated and can work independently and as part of a team. Demonstrates problem solving skills.
Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex multimedia systems. Skills to determine priorities based on knowledge of work area. Self-motivated and can work independently and as part of a team. Demonstrates problem solving skills. Able to learn effectively and meet deadlines. Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technological solutions. Knowledge of computer, media, and networking technology. Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.