MULTIMEDIA AND COMPUTER SUPPORT SPECIALIST

MULTIMEDIA AND COMPUTER SUPPORT SPECIALIST

Salary

$26.40 - $29.15 Hourly

Location

City Hall- 38 1st Street West, Dickinson, ND

Job Type

Full-Time

Job Number

00579

Department

INFORMATION TECHNOLOGY

Opening Date

07/20/2026

Closing Date

8/3/2026 11:59 PM Mountain

• Description
• Benefits
• Questions

Job Description

Be at the center of supporting the Citys technology infrastructure and digital communications. The Multimedia and Computer Support Specialist provides desktop and technical support to City staff while managing the Citys digital media presence through public meeting broadcasts, Channel 19 programming, the City website, and YouTube channel. This position combines technical expertise with multimedia production to ensure reliable technology services, professional public communications, and the integrity of the Citys digital records.

Salary: $26.40 - $29.15 per hour, depending on experience

Schedule: Monday - Thursday, 7:30 AM - 5:00 PM; Friday, 7:30 AM - 12:30 PM. Occasional work outside of normal business hours is required to support public meetings, technology maintenance, and special events.

Essential Duties:

• Assemble, configure, install, maintain, and troubleshoot desktop computers, laptops, printers, and other hardware and peripherals.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues; document troubleshooting procedures and resolutions.
• Install, configure, update, and support Windows operating systems, Microsoft Office, Adobe Acrobat, multimedia software, and other business applications.
• Coordinate computer deployments, office equipment moves, and workstation setup while ensuring minimal disruption to City operations.
• Assist with hardware replacements, warranty support, driver installation, and software compatibility issues.
• Support audio and video systems for City Council, committee, and other public meetings, including microphones, cameras, livestreaming equipment, recording systems, and presentation technology.
• Produce, edit, and publish high-quality multimedia content for the Citys YouTube channel, Channel 19, website, and other digital communication platforms.
• Manage programming schedules and content for Channel 19, ensuring current and accurate community information is available.
• Maintain digital archives of public meetings and multimedia content while protecting confidential recordings and sensitive information.
• Maintain and update the Citys website by publishing text, images, videos, agendas, meeting materials, announcements, and other departmental content.
• Coordinate with City departments to gather, edit, and publish accurate information that enhances transparency and public communication.
• Optimize online video content, livestreams, and digital communications to improve accessibility and public engagement.
• Test multimedia equipment and technology before meetings and events to ensure reliable operation.
• Maintain documentation for technical procedures, equipment configurations, and support activities.
• Provide exceptional customer service and technical assistance to City employees.
• Maintain confidentiality of sensitive information and ensure the integrity of City technology systems.
• Perform other related duties as assigned.

Qualifications:

• Associates or Bachelors Degree in Computer Science, Information Technology, Multimedia Production, or a related field preferred.
• One (1) year of experience providing technical support, desktop administration, multimedia production, or related IT experience preferred.
• Working knowledge of Windows operating systems, Microsoft Office Suite, computer hardware, software installation, and troubleshooting.
• Experience with audio/video production, livestreaming platforms, video editing software, or website content management systems preferred.
• Knowledge of networking fundamentals including TCP/IP, DNS, Active Directory, and related technologies is preferred.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to prioritize multiple assignments while maintaining accuracy and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Valid Drivers License required.

What We Offer:

• Health Coverage: 80%-100% City-paid health insurance + optional dental, vision & life insurance

• Retirement Security: NDPERS Defined Contribution Plan + optional 457 retirement savings

• Work-Life Balance: Paid vacation & sick leave, 13 paid holidays, bereavement leave, and emergency closure leave

• Career Growth: On-the-job training, professional development, certifications, and tuition reimbursement

• Support System: Employee Assistance Program (EAP)

How to Apply: Submit your application and resume through the Citys website at jobs.dickinsongov.com.

The City of Dickinson is an Equal Opportunity Employer.

Employer-Paid Benefits

• Vacation

• 96 hours annually (Years 1-5)

• Sick Leave

• 96 hours annually

• Up to 16 hours/year can be used as Personal Leave

• Longevity Pay

• Annual pay based on tenure (After 5 Years)

• Bereavement Pay

• 3 days per occurrence

• Up to 9 days/year with supervisor approval

• Shift Differential Compensation (nonexempt employees only)

• Additional pay for hours between 6:00 PM and 6:00 AM

• Weather & Emergency Closure Leave

• Up to 8 hours pay for scheduled staff

• Premium pay for essential staff required to work

• Tuition Reimbursement

• Up to $1500 per semester

• Paid Holidays

• 12 holidays + 1 day for your birthday

• Paid holidays: New Year's, Martin Luther King Day, Presidents Day, Good Friday, Memorial Day, 4th of July, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve & Christmas Day.

• Employee Assistance Program (EAP)

Employer/Employee Shared-Cost Benefits

• Health Insurance

• NDPERS Sanford Health Plan PPO

• Employer share: 80%, Employee share: 20% (Additional 1% paid each year of employment, once employed for 20 years, coverage 100% city paid)

• Rates: Family - $470.72/month

• Single - $194.73/month

• Flexible Spending Account

• $450 annual contribution provided by the city for all Full-Time employees to be used for eligible medical expenses

• Mandatory Participation Retirement Plans

• NDPERS Defined Contribution Retirement Plan: Employee 4%, Employer 5.26%, employee can elect to go up another 1-3% with a corresponding employer match in the first 30 days of employment.

• NDPERS Defined Benefit Hybrid Public Safety Plan: Employee 5.5%, Employer 8.81%, RHIC Employer Contribution 1.14%

• Group Voluntary Life Insurance/AD&D (The Standard)

• $60,000 Term Life Insurance

• Employer pays 50% of the premium; employee pays $2.64/month

• Dependent coverage is optional at an additional employee cost

Employee-Paid Benefits

• Voluntary Life Insurance Above $60,000 (The Standard)

• Employees may purchase additional coverage at their own cost

• West River Community Center Membership

• 50% discount on annual membership

• Flexible Spending Accounts (HealthEquity)

• Medical: Pre-tax up to $3400 for 2026 plus the employer's $450 contribution

• Daycare: Pre-tax up to $7500 for 2026

• Vision Insurance (The Standard/VSP)

• Employee Only - $8.04/month

• Employee + Spouse - $13.54/month

• Employee + Children - $13.80/month

• Family - $21.84/month

• Dental Insurance (UnitedHealthcare)

• Low Plan(up to $1000 coverage/year)

• Employee Only - $22.58/month

• Employee + Spouse - $45.47/month

• Employee + Child(ren) - $55.66/month

• Family- $83.83/month

• High Plan(up to $2000 coverage/year)

• Employee Only - $26.08/month

• Employee + Spouse - $52.94/month

• Employee + Child(ren) - $62.42/month

• Family- $94.90/month

• 457(b) Deferred Compensation

• Roth or Pre-Tax options available

• Aflac

• Supplemental insurance (e.g., Short Term Disability, Cancer Care, Accident, etc.)

01

What is your highest level of education?

• High School Diploma or GED
• Technical Certificate or Diploma in a related field
• Associates Degree in a related field
• Bachelors Degree in a related field
• Masters Degree or higher in a related field
• My degree is in a different field
• None

02

By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the Human Resources staff and hiring department(s). Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions. The Human Resources staff will verify that you meet the minimum qualifications as outlined in the job posting, based on the information provided in your application and in these answers.

• Yes, I understand

03

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, email address, and telephone numbers. My failure to maintain accurate contact information may result in me not receiving information regarding this job announcement and/or may result in me not receiving further consideration for this employment opportunity. To update this information, visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts. For technical difficulties, contact NEOGOV support at 855-524-5627.

• Yes, I understand

Required Question

Employer City of Dickinson

Address 38 1st Street West

Dickinson, North Dakota, 58601

Phone 701-456-7801

Website http://www.dickinsongov.com