Sign upLog in

Multi-Line Representative - State Farm Agent Team Member

Linda MacDonald - State Farm Agent

Canton, OH

Apply
JOB DETAILS
SKILLS
Administrative Skills, Billing, Business Support, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Documentation, Fast Food, Insurance, Licensing, Marketing, Needs Assessment, Operational Support, Organizational Skills, People Management, Presentation/Verbal Skills, Revenue Growth, Sales, Service Delivery, Team Player, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Canton, OH
POSTED
30+ days ago
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Multiline Representative – Service Focused with Sales Growth Opportunity
Linda MacDonald State Farm
2645 Cleveland Ave NW
Canton, OH 44709-3301
Full-Time | In-Office


Deliver Great Service. Build Relationships. Grow Into Sales.


Linda MacDonald State Farm is seeking a service-driven Multiline Representative who enjoys helping people, building strong relationships, and is open to growing into a sales-focused role. This position is ideal for someone who leads with customer care, communicates clearly, and can identify opportunities to recommend additional coverage when it benefits the customer.


If you are organized, customer-focused, and motivated to grow within the insurance industry, this is an excellent opportunity to build a long-term career in a supportive and team-oriented environment.


Licensing Requirement (Job Contingent)


This position is contingent upon obtaining required insurance licenses.


• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
 • Life & Health license must be obtained within 90 days of your start date
 • We provide guidance, resources, and support to help you successfully complete the licensing process


Role Overview


As a Multiline Representative, you will support daily customer needs while building relationships that drive retention and long-term growth. This role is primarily service-focused, with the opportunity to develop sales skills through needs-based conversations and coverage recommendations.


Success in this role is measured by customer satisfaction, engagement, and contribution to overall agency growth.


Responsibilities


Provide excellent customer service to new and existing policyholders


Communicate with customers to understand needs and provide accurate policy information


Assist with policy changes, updates, billing questions, and general inquiries


Build and maintain relationships to support customer retention and referrals


Identify opportunities to recommend additional coverage when appropriate


Support daily office operations including documentation, scheduling, and follow-up


Participate in marketing and outreach efforts to support agency visibility


Maintain accurate records of customer interactions


Collaborate with team members to achieve service and growth objectives


Qualifications


Strong customer service and relationship-building skills


Effective written and verbal communication skills


Detail-oriented with strong organizational abilities


Ability to multitask in a fast-paced environment


Comfortable learning and participating in sales conversations


Positive, team-oriented mindset


Prior customer service, business support, or insurance experience preferred


Ability to meet licensing requirements outlined above


What We Offer


Competitive base salary plus performance-based incentives


Full support through the licensing process


Ongoing training and professional development


A collaborative, service-focused team environment


Opportunities to grow into a sales-focused role within the agency


Equal Opportunity Employer


Linda MacDonald State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.


Ready to Start a Career with Growth Potential?


If you enjoy helping people, building relationships, and are interested in growing into a sales role, apply today to join Linda MacDonald State Farm.

About the Company

L

Linda MacDonald - State Farm Agent