MULTI-GAME dealer Job Description Category: Casino Status: Non-Exempt (Hourly) Reports To: Manager of Table Games Job Description Responsible for dealing with all games professionally, accurately, and according to policies and procedures, and ensure a positive customer experience. Proficient in all aspects of dealing blackjack and roulette. Benefits - Medical
- Dental
- Basic Life Insurance (included with the dental plan)
- Vision
- Short-term Disability
- Combo plan covering accidents, hospitalizations, and critical illnesses
- Voluntary life insurance
- Paid time off
- Eligibility to participate in a 401(k)-retirement plan with company match
Location This is a full-time, on-site position based in Las Vegas, NV. Candidates must be able to reliably commute or be prepared to relocate prior to their start date. Responsibilities Asset Protection/Gaming Compliance - Protects the integrity of games through observation and follows appropriate procedures
- Responsible for protecting all sensitive equipment, (Cards, shoes, etc.)
- Responsible for ensuring maximum game protection
- Complete paperwork required for monetary transactions
- Must be able to obtain and maintain a Nevada Gaming Registration Card
- Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to
- Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to
- Responsible for compliance with all dealing procedures
- Ensure strict compliance with Ellis Island Casino and Brewery of Internal Controls
Critical Evaluation - Must be able to work independently and unsupervised at times and make good decisions based on adherence to policies and procedures
- Must be able to pass yearly Title 31 certification and can effectively communicate with Compliance Department
- Able to remain open-minded to changes and new information daily
- Be knowledgeable about guest events, marketing promotions and services/amenities throughout the property
Team and Guest Service - Provide excellent guest service to all casino guests and ensure same of all Team Members
- Deal effectively with guest problems/complaints
- Perform additional duties and responsibilities as assigned or necessary
- Provides excellent service to other Team Members and departments as needed
Table Games Knowledge - Knowledge of all Table Games rules and regulations
- Tracks multiple players' level and duration of play
- Must have a total understanding of procedure manual for blackjack and roulette
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating
- Deals assigned games by delivering cards or assigned games pieces, determining winners and losers, collecting and paying bets
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games
- Must be able to perform each essential duty satisfactorily
- Must be willing and able to learn new games
Other Job Duties: - Fill in as dual rate-supervisor when need, and maintain Title 31 to perform in dual-rated capacity
- Assists with tournaments and promotions
- Performs additional duties and responsibilities as assigned or necessary
Skills / Experience - The ability to submit to a background check and drug test is required.
- Must be able to obtain a Nevada Gaming Registration Card.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and handle high-stress situations.
- Strong problem-solving and conflict resolution skills.
- Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company's internal controls, policies and procedures.
- Familiarity with gaming software and security systems is a plus.
- At least 1 years of experience in Blackjack and Roulette Dealer.
- High school diploma or equivalent required.
Physical Requirements - Ability to stand and walk for extended periods of time during shift.
- Proficient use of a computer, including keyboarding and mouse skills.
- Must be able to bend/kneel & work outdoors less than 25% of the time.
- Hearing, vision, speech, and literacy skills are critical.
- Must be able to lift up to 25 lbs. with or without assistance.
- Ability to work in environments that are smoky, noisy, hot, cold, or humid.
This job description is not an exhaustive list of all functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs. Core Values - Service - Personalized, warm, and consistent exceptional customer service.
- Value - Committed to deliver quality products for affordable prices.
- Growth - Promote personal development and professional growth for all team members.
- Family - Foster a family-like environment with guests and team members alike.
- Passion - Work with passion and enthusiasm every day.
|