MSP Operations and Account Management Specialist

Position Overview

We are seeking an experienced MSP Operations & Account Management Specialist to strengthen relationships and improve processes with our client programs. This role is critical to improving our supplier performance metrics. The ideal candidate brings hands-on experience with MSP workflows, VMS platforms, and supplier relationship management.

Key Responsibilities

MSP Operations & Process Optimization

• Manage end-to-end candidate submission process through VMS platforms, ensuring accuracy, timeliness, and compliance with MSP requirements
• Optimize submission workflows to reduce turnaround times and improve candidate advancement rates
• Navigate VMS platforms with expert-level proficiency, ensuring proper submission formatting, documentation, and positioning
• Troubleshoot submission issues and resolve technical or process-related bottlenecks quickly
• Monitor submission analytics and identify opportunities for process improvements
• Develop and maintain best practices documentation for MSP engagement and submissions
• Train internal recruiting team on MSP protocols, compliance requirements, and VMS platform usage

Account Management & Relationship Building

• Serve as primary point of contact with MSP coordinators and account managers
• Build and maintain strong working relationships with MSP stakeholders
• Proactively communicate with MSP teams to understand requirements, priority needs, and upcoming opportunities
• Manage escalations and resolve issues efficiently to maintain positive supplier relationships
• Monitor supplier scorecard metrics and implement improvements to maintain preferred supplier status
• Participate in MSP business reviews and provide performance updates
• Ensure compliance with all MSP program policies, procedures, and SLAs

Operational Excellence

• Ensure all submissions meet quality standards and include required documentation
• Manage rate negotiations and markup submissions in accordance with MSP guidelines
• Track and report on key performance metrics including fill rates, time-to-fill, and submission-to-hire ratios
• Identify opportunities to improve supplier performance and competitive positioning
• Support business development efforts by identifying expansion opportunities within existing MSP programs

Required Qualifications

• 3+ years of experience in MSP operations, supplier management, or VMS coordination
• Strong understanding of MSP business models, contingent workforce programs, and supplier management
• Hands-on experience with VMS platforms (e.g., Fieldglass, Beeline, IQNavigator, Workforce Logiq)
• Proven track record of managing high-volume submission processes with attention to detail
• Strong knowledge of staffing industry practices and candidate lifecycle management
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment
• Outstanding communication and relationship-building skills
• Proficiency with ATS systems, VMS platforms, and Microsoft Office Suite
• Problem-solving mindset with demonstrated ability to implement process improvements