MSP Help Desk Specialist

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth. If you're looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity located in Richmond, VA.

We’ll provide:

• Generous benefits package including health insurance, PTO, and retirement plan
• On-site gym, sauna, and gaming room
• Predictable set schedule to help promote work/life balance
• Weekly team meetings and get togethers
• A collaborative environment that fosters career development and formal learning
• opportunities
• Salary of $55-$70k based on experience

What you’ll do:

• Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance
• Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
• Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace
• Manage and prioritize tickets, set client expectations, and deliver outstanding customer service
• Accurately document client issues and solutions to enhance knowledge sharing and service efficiency

Skills You’ll Need:

• 3+ years of experience in a help desk or technical support role (MSP experience preferred)
• Hands-on experience with SMB environments and ticketing systems
• Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware
• Experience with Active Directory, Exchange, and Hyper-V is a strong plus
• Excellent communication skills, with the ability to assist both technical and non-technical users
• A self-motivated, team-oriented mindset with a passion for problem-solving
• A valid driver's license and reliable transportation for on-site client support

Ready to Apply?

• Quick apply with your resume OR
• Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/link/index/JB-O9XT9AGDX?=111098

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