Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment with potential remote opportunities. As a Member Services Advisor, The Ritz-Carlton Club at MVW, you will assist in providing our members and guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Access to an online discount marketplace (BenefitHub)
Credit Union Membership
Tuition Reimbursement
Opportunity to participate in the Employee Stock Purchase Program (ESPP)
Professional Counseling & Family Support through employee assistance programs
Growth and Development Opportunities
Benefit eligibility will vary by position
As a Member Services Advisor, RCC, a typical day will include:
Providing customer service and support for The Ritz-Carlton Club
Processing all reservation requests, changes, and cancellations received by phone, fax, mail, internet request, or in person.
Assisting members with their reservation and informational needs.
Checking reservation availability and finding alternate dates or accommodations if needed.
Verifying reservation and account details to ensure accuracy.
Assisting members by resolving complaints and/or reservation errors professionally and politely to ensure effective resolutions and customer satisfaction.
Assisting Members with additional vacation ownership usage options.
Guest Experience and Company Standards
Interacts with colleagues and guests professionally, responding promptly to requests in a professional and positive manner.
Supports team to reach common goals and ensure adherence to quality standards.
Maintains confidentiality of proprietary information and follows company policies and safety procedures.
To Become a Member Services Advisor, RCC at MVW:
Must have availability to work various shifts, holidays, and both weekend days.
Must be able to stand or sit, for an extended period of time.
Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
Position may require background and/or drug screening contingent on company policy in accordance with applicable legal requirements.
#CallCenter #CustomerContactCenter #CustomerServiceRepresentative #CSR
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.