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Move-In Coordinator

Hellenic Senior Living of Indianapolis

Indianapolis, IN

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JOB DETAILS
SKILLS
Advertising, Assisted Living, Communication Skills, Customer Support/Service, Employee Assistance Plan, Healthcare, Hospital, Leadership, Life Insurance, Managed Care, Marketing, Marketing/Sales Collateral, Microsoft Office, Nursing, Office Suites, On Call, Organizational Skills, Presentation/Verbal Skills, Process Management, Property Rentals, Tax Credits, Tax Regulations, Time Management, Vision Plan
LOCATION
Indianapolis, IN
POSTED
Today
Move-In Coordinator - Under New Management--Hellenic Senior Living - Helping, Assisting, & Caring for Seniors!

Exciting & rewarding opportunity to help Seniors in an Assisted Living Community.

Start Immediately!

Awesome Benefits!
  • Employer-paid Life Insurance, Short-Term Disability, & Long-Term Disability
  • 401 (k) Retirement Plan
  • Paid training
  • Paid Holidays
  • Medical, Dental, & Vision insurance
  • Paid Time Off (Sick & Vacation)
  • Employee Assistance Program (EAP)
  • Discounted Meals During Work Shift
Responsible for ensuring that the resident move-in processis coordinated effectively and that residents and their families are fullyinformed and experience a high level of customer service in this process.Responsible for ensuring that the residents and the property comply withIndiana Rental Housing Tax Credit Program. This includes responsibility forcompliance oversight for Move-Ins, Annual Recertifications, and StateReporting.

Job Duties/Responsibilities :
  • Take inquiry calls from hospitals,families, etc., and provide quality appointments to include warm-up,presentation, tour and closing
  • Maintain model rooms for touringpurposes, pending bed availability, daily
  • Ensure that responses to inquiriesare handled properly, timely and with appropriate follow-up
  • Follow up, to include telephonecontact, personal correspondence, and on-site appointments with family members
  • Communicate closely with theDirector of Marketing
  • Maintain a close workingrelationship with The Leadership Team to ensure appropriate and efficientdecisions about prospective move-ins
  • Know unit availability at all times.When move-in determinations are made, works with Nursing and EnvironmentalServices on appropriate unit selection
  • Actively participate in dailymorning meetings when asked, to alert appropriate staff members of projected move-ins
  • Fulfill assigned duties in quarterlymarketing plan
  • Exhibit excellent customer serviceskills at all times
  • Stay current onchanges/modifications to Indiana Rental Housing Tax Credit Program
  • Ensure that resident/applicant filesare in compliance under the guidelines that are governed by Indiana RentalHousing Tax Credit program
  • Continue training with the IndianaRental Housing Tax Credit Program Compliance
  • Process, verify, and document all incomeand asset information for resident move-ins and annual recertifications
  • Submit all annual reports to IHCDA
  • Perform other duties as assigned
Education/Qualifications/Skills :
  • Education or previous experience inthe healthcare field is desirable
  • Has knowledge of and specialsensitivity to the needs of the aging
  • Projects a confident, creditableprofessional image. Able to communicate effectively with potential residentsand family members
  • Strong knowledge of reimbursementprograms from payer sources and managed care referral processes
  • Ability to understand advertising,collateral material design/layout/production is desirable
  • Is a good listener and demonstratesempathy toward others
  • Communicate effectively, both orallyand in writing
  • Ability to form working relationshipswith multiple and varied people and organizations and can relate professionallywith all levels of facility staff
  • Demonstrate self-confidence andcreativity
  • Self-motivated, goal-oriented, andable to work independently
  • Ability to define problems, collectdata, establish facts, and draw valid conclusions
  • Ability to maintain regular,punctual attendance, and to be flexible in work time; scheduling occasionalevenings and weekends, as needed. Availability for weekend on-call responsibilities
  • Ability to work flexible hours,including occasional weekends and evenings, as admission activitydictates
  • Ability to present a well-groomed,confident, and creditable professional image at all times
  • Must meet the state's licensingrequirements for the class of the vehicle being operated and have a validlicense
  • Established experience withMicrosoft Office Suite
  • Hold current compliancecertifications with IHCDA
  • Proven, solid knowledge of thevarious IHCDA programs
  • Ability to utilize a detail-orientedapproach to compliance
  • Ability to work independently
  • Proficiency in the use of personalcomputers and related software application for compliance, as well as establishedexperience with Microsoft Office Suite

About the Company

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Hellenic Senior Living of Indianapolis