Mount Shop Technician - Salt Lake City, UT

Job Type

Full-time

Description

MISSION

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques.

ESSENTIAL DUTIES

• Identify and inflate tires correctly for the size and ply
• Place wheels on balancing machines to determine counterweights required to balance wheels
• Reassemble tires onto wheels
• Replace valve stems and remove puncturing objects
• Locate and seal punctures
• Maintain positive relationships with customers
• Maintain tools and related tire accessories
• Maintain a clean shop to reflect the proper corporate image to the public
• Protect company assets
• Embrace Purcell's culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

• Tire Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mechanical - Knowledge of automotive vehicles and tools, including their repair, and maintenance.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking - Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Phone Systems - Ability to operate phone systems for the effective communication of information to interested parties

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Service Orientation - Actively looking for ways to help people.