MotorClothes/Merchandise Manager - Palm Beach Harley-Davidson

MotorClothes/Merchandise Manager - Palm Beach Harley-Davidson

West Palm Beach, FL

Job Title: MotorClothes/Merchandise Manager Department: MotorClothes/Merchandise Supervisor: General Manager Summary Description Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising. Key Result Areas MotorClothes/Merchandise Department Operations…","html_description":"

Job Title: MotorClothes/Merchandise Manager

Department: MotorClothes/Merchandise

Supervisor: General Manager

Summary Description

Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.

Key Result Areas

• MotorClothes/Merchandise Department Operations
• Management
• Customer Service
• Promotions
• Premium Customer Experience and customer retention
• Productivity of department staff
• Sales and margins

Duties and Responsibilities

1) MotorClothes/Merchandise Department Operations

• Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.
• Ensure MotorClothes/Merchandise personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.
• Coordinate orders with P&A manager.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.
• Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Attend dealer show semi-annually.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.
• Keep 12-month non-moving inventory at industry benchmarks.

2) Management

• Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.
• Maximize return on investment of MotorClothes/Merchandise inventory.
• Grow the volume of MotorClothes/Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director.
• Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies
• Benchmark other retailers to determine "best practice" standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.
• Complete daily, weekly, monthly, semi-annually and annual tasks.
• Develop monthly and annual objectives for the department in collaboration with Dealer
• Principal, General Manager or MotorClothes/Merchandise Director.
• Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

3) Customer Service

• Provide excellent customer service to all of the dealership's customers whether internal or external.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.
• Follow the Ticket to Ride process for customers purchasing bikes.
• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.
• Stay up to date on all required HDU courses.
• Selling the fun and excitement of Harley-Davidson to customers.

4) Promotions

• Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
• Coordinate promotions with other departments to maximize return on promotions spending.

5) Other Duties

• As assigned.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.
• Ensure all policies and procedures for MotorClothes/Merchandise department are followed.
• Manage employee performance (evaluate and council).
• Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director.
• Maintain records of all disciplinary action.
• Maintain records of all employee performance reviews.
• Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise
• Director, General Manager and Dealer Principal.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.
• Demonstrate professionalism with customers, employees, and in providing customer service.
• Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise.
• Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director.
• Work well with others.

Qualifications & Job Requirements

• Strong leadership skills.
• Strong sales and sales management skills.
• Experience with retail sales and inventory management.
• Previous experience in developing and coaching a high performance sales team.
• Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• Normally indoors, however, some outdoor work is required during open houses or other events.
• The noise level in the work environment can be loud.
• Occasionally exposed to exhaust fumes or other airborne particles.

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","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254397,"option_type":"yes-no","question":"Do you have friends or relatives working here?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254398,"option_type":"textq","question":"If yes, please list their name(s) and your relationship: ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254399,"option_type":"yes-no","question":"If a driver license is required for the position for which you are applying, do you have a valid drivers license? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254400,"option_type":"textq","question":"State drivers license issued: ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254401,"option_type":"textq","question":"Drivers license no.: ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254402,"option_type":"textq","question":"Drivers license expiration date: ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254403,"option_type":"yes-no","question":"A valid motorcycle endorsement is not required, with the exception of Porters, Technicians & Inventory Coordinators. Do you have a valid motorcycle endorsement?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254404,"option_type":"essay","question":"Please list the following information about your high school: -School name -Years completed -Diploma/Degree -Describe course of study or major","required?":false,"flags":null,"options":[]}},{"table":{"id":6254405,"option_type":"essay","question":"Please list the following information about college: -School name -Years completed -Diploma/Degree -Describe course of study or major","required?":false,"flags":null,"options":[]}},{"table":{"id":6254406,"option_type":"essay","question":"Describe any specialized training, skills, and extra-curricular activities you participate in. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254407,"option_type":"yes-no","question":"Have you worked for this Company or any other affiliate of this Company before? 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","required?":false,"flags":null,"options":[]}},{"table":{"id":6254411,"option_type":"essay","question":"Please explain fully any gaps in your employment history: (Do not list any criminal history or medical information such as disability, illness or pregnancy in response to this question)","required?":false,"flags":null,"options":[]}},{"table":{"id":6254412,"option_type":"essay","question":"If laid off, please give reason. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254413,"option_type":"yes-no","question":"May we contact your current employer?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254414,"option_type":"essay","question":"If no, please explain. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254415,"option_type":"essay","question":"Please list 4 professional references. Include name, occupation, phone number and years known. ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254416,"option_type":"essay","question":"Remarks and special qualifications. Please include computer systems and programs with which you are familiar. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254417,"option_type":"subheadq","question":"Application Statement and Agreement","required?":false,"flags":null,"options":[]}},{"table":{"id":6254418,"option_type":"yes-no","question":"In the event of my employment to a position in this Company, I will comply with all rules and regulations of this Company. I understand that the Company reserves the right to require me to submit to a test for the presence of drugs in my system prior to employment and at any time during my employment, to the extent permitted by law. I also understand that any offer of employment may be contingent upon the passing of a physical examination. Further, I understand that at any time after I am hired, the Company may require me to submit to an alcohol test, to the extent permitted by law. I consent to the disclosure of the results of any physical examination and related tests to the Company. I also understand that I may be required to take other tests such as personality and honesty tests, prior to employment and during my employment. I understand that should I decline to sign this consent or decline to take any of the above tests, my application for employment may be rejected or my employment may be terminated. I understand that bonding may be a condition of hire. If it is, I will be so advised either before or after hiring and a bond application will have to be completed. I hereby authorize the Company with which I have applied for employment to share my Application for Employment with other affiliated companies/employers, and hereby agree that all terms, conditions and/or agreements contained in this Applicant's Statement and Agreement, or any other documents pertaining to my application for employment, shall be enforceable by me and by such other companies/employers (including their managers, employees and agents), even though I have not signed a separate Applicant's Statement and Agreement for those other companies/employers.

By signing below, I acknowledge that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and information pertinent to my employment with them. In addition to authorizing the release of any information regarding my employment, I hereby fully waive any rights or claims I have or may have against my former employers, their agents, employees and representatives, as well as other individuals who release information to the Company, and release them from any and all liability, claims, or damages that may directly or indirectly result from the use, disclosure, or release of any such information by any person or party, whether such information is favorable or unfavorable to me. I authorize the persons named herein as personal references to provide the Company with any pertinent information they may have regarding myself. I further understand that as a condition of employment, I may be required to complete additional documentation which would permit the Company and its designated Investigative Consumer Reporting Agency to conduct an investigation of my background, which may include inquiry into my past employment, education, and activities, including, but not limited to, credit, criminal background information and driving record.

I also acknowledge that the Company utilizes a system of alternative dispute resolution which involves binding arbitration to resolve all disputes which may arise out of the employment context. Because of the mutual benefits (such as reduced expense and increased efficiency) which private binding arbitration can provide both the Company and myself, I and the Company both agree that any claim, dispute, and/or controversy that either party may have against one another (including, but not limited to, any claims of discrimination and harassment, whether they be based on the applicable state laws, regulations or rules; and/or Title VII of the Civil Rights Act of 1964, as amended, as well as all other applicable state or federal laws or regulations) which would otherwise require or allow resort to any court or other governmental dispute resolution forum between myself and the Company (or its owners, directors, officers, managers, employees, agents, and parties affiliated with its employee benefit and health plans) arising from, related to, or having any relationship or connection whatsoever with my seeking employment with, employment by, or other association with the Company, whether based on tort, contract, statutory, or equitable law, or otherwise, with the sole exception of claims arising under the National Labor Relations Act which are brought before the National Labor Relations Board, claims for medical and disability benefits under the provisions of the applicable state workers' compensation law, before the applicable state Workers Compensation Commission and claims for unemployment compensation pursuant to the state specific Department of Employment and Workforce Laws, regulations or rules shall be submitted to and determined exclusively by binding arbitration, I understand and agree that nothing in this agreement shall be construed so as to preclude me from filing any administrative charge with, or from participating in any investigation of a charge conducted by the applicable states Human Affairs Commission and/or the Equal Employment Opportunity Commission; however, after I exhaust such administrative process/investigation, I understand and agree that I must pursue any such claims through this binding arbitration procedure. I acknowledge that the Company's business and the nature of my employment in that business affect interstate commerce. I agree that the arbitration and this Agreement shall be controlled by the Federal Arbitration Act, 9 U.S.C. section 1, et. seq., in conformity with the procedures of the applicable states Rules of Civil Procedure (including all mandatory and permissive rights to discovery) provided that said rules do not contradict the Federal Arbitration Act. However, in addition to requirements imposed by law, any arbitrator herein shall be a retired trial court judge and shall be subject to disqualification on the same grounds as would apply to a judge of a state court.

To the extent applicable in civil actions in state courts, the following shall apply and be observed: all rules of pleading (including the right of demurrer), all rules of evidence, and all rights to resolution of the dispute by means of motions for summary judgment, judgment on the pleadings. The arbitrator shall be vested with authority to determine any and all issues pertaining to the dispute/claim raised and such determinations shall be based solely upon the law governing the claims and defenses pleaded, and the arbitrator may not invoke any basis (including, but not limited to, notions of "just cause") other than such controlling law. The arbitrator shall have the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator, which immunity supplements any other existing immunity. Likewise, all communications during or in connection with the arbitration proceedings are privileged as though in connection with a state court civil litigation proceeding. The arbitrator shall modify the times set by the rules of civil procedure for the giving of notices and setting hearings. Awards shall include the arbitrator's written reasoned opinion.

The allocation of costs and arbitrator fees shall be governed by statute or controlling case law. Both the Company and I agree that any arbitration proceeding must move forward under the Federal Arbitration Act (9 U.S.C. §§ 3-4) even though the claims may also involve or relate to parties who are not parties to the arbitration agreement and/or claims that are not subject to arbitration: thus, a court may not refuse to enforce this arbitration agreement and may not stay the arbitration proceeding despite any state law provision to the contrary. I UNDERSTAND BY AGREEING TO THIS BINDING ARBITRATION PROVISION, BOTH I AND THE COMPANY GIVE UP OUR RIGHTS TO TRIAL BY JURY.

I hereby state that all the information that I provided on this application or any other documents filled out in connection with my employment, and in any interview is true and correct. I have withheld nothing that would, if disclosed, affect this application unfavorably. I understand that if I am employed and any such information is later found to be false or incomplete in any respect, I may be dismissed.

If hired, I agree as follows: My employment and compensation are terminable at will, are for no definite period, and my employment and compensation may be terminated by the Company (employer) at any time and for any reason whatsoever, with or without good cause at the option of either the Company or myself. Consequently, all terms and conditions of my employment, with the exception of the arbitration agreement, may be changed or withdrawn at Company's unrestricted option at any time, with or without good cause. No implied, oral or written agreements contrary to the express language of this agreement are valid unless they are in writing and signed by the President of the Company (or majority owner or owners if Company is not a corporation). No supervisor or representative of the Company, other than the President of the Company (or major owner or owners if Company is not a corporation), has any authority to make any agreements contrary to the foregoing.

This agreement is the entire agreement between the Company and the employee regarding the rights of the Company or employee to terminate employment with or without good cause and this agreement takes the place of all prior and contemporaneous agreements, representations, and understandings of the employee and the Company. Should any term or provision, or portion thereof, be declared void or unenforceable it shall be severed and the remainder of this agreement shall be enforced.

If you have any questions regarding this statement, please ask a Company representative before signing.

I hereby acknowledge that I have read the above statements and understand the same.","required?":true,"flags":null,"options":["Yes","No"]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at VeraHR-Hiring"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":false,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":true}">

Job Title: MotorClothes/Merchandise Manager

Department: MotorClothes/Merchandise

Supervisor: General Manager

Summary Description

Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.

Key Result Areas

• MotorClothes/Merchandise Department Operations
• Management
• Customer Service
• Promotions
• Premium Customer Experience and customer retention
• Productivity of department staff
• Sales and margins

Duties and Responsibilities

1) MotorClothes/Merchandise Department Operations

• Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.
• Ensure MotorClothes/Merchandise personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.
• Coordinate orders with P&A manager.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.
• Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Attend dealer show semi-annually.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.
• Keep 12-month non-moving inventory at industry benchmarks.

2) Management

• Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.
• Maximize return on investment of MotorClothes/Merchandise inventory.
• Grow the volume of MotorClothes/Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director.
• Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies
• Benchmark other retailers to determine "best practice" standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.
• Complete daily, weekly, monthly, semi-annually and annual tasks.
• Develop monthly and annual objectives for the department in collaboration with Dealer
• Principal, General Manager or MotorClothes/Merchandise Director.
• Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

3) Customer Service

• Provide excellent customer service to all of the dealership's customers whether internal or external.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.
• Follow the Ticket to Ride process for customers purchasing bikes.
• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.
• Stay up to date on all required HDU courses.
• Selling the fun and excitement of Harley-Davidson to customers.

4) Promotions

• Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
• Coordinate promotions with other departments to maximize return on promotions spending.

5) Other Duties

• As assigned.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.
• Ensure all policies and procedures for MotorClothes/Merchandise department are followed.
• Manage employee performance (evaluate and council).
• Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director.
• Maintain records of all disciplinary action.
• Maintain records of all employee performance reviews.
• Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise
• Director, General Manager and Dealer Principal.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.
• Demonstrate professionalism with customers, employees, and in providing customer service.
• Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise.
• Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director.
• Work well with others.

Qualifications & Job Requirements

• Strong leadership skills.
• Strong sales and sales management skills.
• Experience with retail sales and inventory management.
• Previous experience in developing and coaching a high performance sales team.
• Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• Normally indoors, however, some outdoor work is required during open houses or other events.
• The noise level in the work environment can be loud.
• Occasionally exposed to exhaust fumes or other airborne particles.

Job Title: MotorClothes/Merchandise Manager Department: MotorClothes/Merchandise Supervisor: General Manager Summary Description Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising. Key Result Areas MotorClothes/Merchandise Department Operations…","html_description":"

Job Title: MotorClothes/Merchandise Manager

Department: MotorClothes/Merchandise

Supervisor: General Manager

Summary Description

Manages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.

Key Result Areas

• MotorClothes/Merchandise Department Operations
• Management
• Customer Service
• Promotions
• Premium Customer Experience and customer retention
• Productivity of department staff
• Sales and margins

Duties and Responsibilities

1) MotorClothes/Merchandise Department Operations

• Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.
• Ensure MotorClothes/Merchandise personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.
• Coordinate orders with P&A manager.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.
• Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Attend dealer show semi-annually.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.
• Keep 12-month non-moving inventory at industry benchmarks.

2) Management

• Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.
• Maximize return on investment of MotorClothes/Merchandise inventory.
• Grow the volume of MotorClothes/Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director.
• Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies
• Benchmark other retailers to determine "best practice" standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.
• Complete daily, weekly, monthly, semi-annually and annual tasks.
• Develop monthly and annual objectives for the department in collaboration with Dealer
• Principal, General Manager or MotorClothes/Merchandise Director.
• Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

3) Customer Service

• Provide excellent customer service to all of the dealership's customers whether internal or external.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.
• Follow the Ticket to Ride process for customers purchasing bikes.
• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.
• Stay up to date on all required HDU courses.
• Selling the fun and excitement of Harley-Davidson to customers.

4) Promotions

• Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
• Coordinate promotions with other departments to maximize return on promotions spending.

5) Other Duties

• As assigned.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.
• Ensure all policies and procedures for MotorClothes/Merchandise department are followed.
• Manage employee performance (evaluate and council).
• Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director.
• Maintain records of all disciplinary action.
• Maintain records of all employee performance reviews.
• Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise
• Director, General Manager and Dealer Principal.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.
• Demonstrate professionalism with customers, employees, and in providing customer service.
• Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise.
• Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director.
• Work well with others.

Qualifications & Job Requirements

• Strong leadership skills.
• Strong sales and sales management skills.
• Experience with retail sales and inventory management.
• Previous experience in developing and coaching a high performance sales team.
• Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• Normally indoors, however, some outdoor work is required during open houses or other events.
• The noise level in the work environment can be loud.
• Occasionally exposed to exhaust fumes or other airborne particles.

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","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254397,"option_type":"yes-no","question":"Do you have friends or relatives working here?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254398,"option_type":"textq","question":"If yes, please list their name(s) and your relationship: ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254399,"option_type":"yes-no","question":"If a driver license is required for the position for which you are applying, do you have a valid drivers license? ","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254400,"option_type":"textq","question":"State drivers license issued: ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254401,"option_type":"textq","question":"Drivers license no.: ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254402,"option_type":"textq","question":"Drivers license expiration date: ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254403,"option_type":"yes-no","question":"A valid motorcycle endorsement is not required, with the exception of Porters, Technicians & Inventory Coordinators. 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","required?":false,"flags":null,"options":[]}},{"table":{"id":6254411,"option_type":"essay","question":"Please explain fully any gaps in your employment history: (Do not list any criminal history or medical information such as disability, illness or pregnancy in response to this question)","required?":false,"flags":null,"options":[]}},{"table":{"id":6254412,"option_type":"essay","question":"If laid off, please give reason. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254413,"option_type":"yes-no","question":"May we contact your current employer?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254414,"option_type":"essay","question":"If no, please explain. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254415,"option_type":"essay","question":"Please list 4 professional references. Include name, occupation, phone number and years known. ","required?":true,"flags":null,"options":[]}},{"table":{"id":6254416,"option_type":"essay","question":"Remarks and special qualifications. Please include computer systems and programs with which you are familiar. ","required?":false,"flags":null,"options":[]}},{"table":{"id":6254417,"option_type":"subheadq","question":"Application Statement and Agreement","required?":false,"flags":null,"options":[]}},{"table":{"id":6254418,"option_type":"yes-no","question":"In the event of my employment to a position in this Company, I will comply with all rules and regulations of this Company. I understand that the Company reserves the right to require me to submit to a test for the presence of drugs in my system prior to employment and at any time during my employment, to the extent permitted by law. I also understand that any offer of employment may be contingent upon the passing of a physical examination. Further, I understand that at any time after I am hired, the Company may require me to submit to an alcohol test, to the extent permitted by law. I consent to the disclosure of the results of any physical examination and related tests to the Company. I also understand that I may be required to take other tests such as personality and honesty tests, prior to employment and during my employment. I understand that should I decline to sign this consent or decline to take any of the above tests, my application for employment may be rejected or my employment may be terminated. I understand that bonding may be a condition of hire. If it is, I will be so advised either before or after hiring and a bond application will have to be completed. I hereby authorize the Company with which I have applied for employment to share my Application for Employment with other affiliated companies/employers, and hereby agree that all terms, conditions and/or agreements contained in this Applicant's Statement and Agreement, or any other documents pertaining to my application for employment, shall be enforceable by me and by such other companies/employers (including their managers, employees and agents), even though I have not signed a separate Applicant's Statement and Agreement for those other companies/employers.

By signing below, I acknowledge that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and information pertinent to my employment with them. In addition to authorizing the release of any information regarding my employment, I hereby fully waive any rights or claims I have or may have against my former employers, their agents, employees and representatives, as well as other individuals who release information to the Company, and release them from any and all liability, claims, or damages that may directly or indirectly result from the use, disclosure, or release of any such information by any person or party, whether such information is favorable or unfavorable to me. I authorize the persons named herein as personal references to provide the Company with any pertinent information they may have regarding myself. I further understand that as a condition of employment, I may be required to complete additional documentation which would permit the Company and its designated Investigative Consumer Reporting Agency to conduct an investigation of my background, which may include inquiry into my past employment, education, and activities, including, but not limited to, credit, criminal background information and driving record.

I also acknowledge that the Company utilizes a system of alternative dispute resolution which involves binding arbitration to resolve all disputes which may arise out of the employment context. Because of the mutual benefits (such as reduced expense and increased efficiency) which private binding arbitration can provide both the Company and myself, I and the Company both agree that any claim, dispute, and/or controversy that either party may have against one another (including, but not limited to, any claims of discrimination and harassment, whether they be based on the applicable state laws, regulations or rules; and/or Title VII of the Civil Rights Act of 1964, as amended, as well as all other applicable state or federal laws or regulations) which would otherwise require or allow resort to any court or other governmental dispute resolution forum between myself and the Company (or its owners, directors, officers, managers, employees, agents, and parties affiliated with its employee benefit and health plans) arising from, related to, or having any relationship or connection whatsoever with my seeking employment with, employment by, or other association with the Company, whether based on tort, contract, statutory, or equitable law, or otherwise, with the sole exception of claims arising under the National Labor Relations Act which are brought before the National Labor Relations Board, claims for medical and disability benefits under the provisions of the applicable state workers' compensation law, before the applicable state Workers Compensation Commission and claims for unemployment compensation pursuant to the state specific Department of Employment and Workforce Laws, regulations or rules shall be submitted to and determined exclusively by binding arbitration, I understand and agree that nothing in this agreement shall be construed so as to preclude me from filing any administrative charge with, or from participating in any investigation of a charge conducted by the applicable states Human Affairs Commission and/or the Equal Employment Opportunity Commission; however, after I exhaust such administrative process/investigation, I understand and agree that I must pursue any such claims through this binding arbitration procedure. I acknowledge that the Company's business and the nature of my employment in that business affect interstate commerce. I agree that the arbitration and this Agreement shall be controlled by the Federal Arbitration Act, 9 U.S.C. section 1, et. seq., in conformity with the procedures of the applicable states Rules of Civil Procedure (including all mandatory and permissive rights to discovery) provided that said rules do not contradict the Federal Arbitration Act. However, in addition to requirements imposed by law, any arbitrator herein shall be a retired trial court judge and shall be subject to disqualification on the same grounds as would apply to a judge of a state court.

To the extent applicable in civil actions in state courts, the following shall apply and be observed: all rules of pleading (including the right of demurrer), all rules of evidence, and all rights to resolution of the dispute by means of motions for summary judgment, judgment on the pleadings. The arbitrator shall be vested with authority to determine any and all issues pertaining to the dispute/claim raised and such determinations shall be based solely upon the law governing the claims and defenses pleaded, and the arbitrator may not invoke any basis (including, but not limited to, notions of "just cause") other than such controlling law. The arbitrator shall have the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator, which immunity supplements any other existing immunity. Likewise, all communications during or in connection with the arbitration proceedings are privileged as though in connection with a state court civil litigation proceeding. The arbitrator shall modify the times set by the rules of civil procedure for the giving of notices and setting hearings. Awards shall include the arbitrator's written reasoned opinion.

The allocation of costs and arbitrator fees shall be governed by statute or controlling case law. Both the Company and I agree that any arbitration proceeding must move forward under the Federal Arbitration Act (9 U.S.C. §§ 3-4) even though the claims may also involve or relate to parties who are not parties to the arbitration agreement and/or claims that are not subject to arbitration: thus, a court may not refuse to enforce this arbitration agreement and may not stay the arbitration proceeding despite any state law provision to the contrary. I UNDERSTAND BY AGREEING TO THIS BINDING ARBITRATION PROVISION, BOTH I AND THE COMPANY GIVE UP OUR RIGHTS TO TRIAL BY JURY.

I hereby state that all the information that I provided on this application or any other documents filled out in connection with my employment, and in any interview is true and correct. I have withheld nothing that would, if disclosed, affect this application unfavorably. I understand that if I am employed and any such information is later found to be false or incomplete in any respect, I may be dismissed.

If hired, I agree as follows: My employment and compensation are terminable at will, are for no definite period, and my employment and compensation may be terminated by the Company (employer) at any time and for any reason whatsoever, with or without good cause at the option of either the Company or myself. Consequently, all terms and conditions of my employment, with the exception of the arbitration agreement, may be changed or withdrawn at Company's unrestricted option at any time, with or without good cause. No implied, oral or written agreements contrary to the express language of this agreement are valid unless they are in writing and signed by the President of the Company (or majority owner or owners if Company is not a corporation). No supervisor or representative of the Company, other than the President of the Company (or major owner or owners if Company is not a corporation), has any authority to make any agreements contrary to the foregoing.

This agreement is the entire agreement between the Company and the employee regarding the rights of the Company or employee to terminate employment with or without good cause and this agreement takes the place of all prior and contemporaneous agreements, representations, and understandings of the employee and the Company. Should any term or provision, or portion thereof, be declared void or unenforceable it shall be severed and the remainder of this agreement shall be enforced.

If you have any questions regarding this statement, please ask a Company representative before signing.

I hereby acknowledge that I have read the above statements and understand the same.","required?":true,"flags":null,"options":["Yes","No"]}}]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at VeraHR-Hiring"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":false,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}">