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MotorClothes/Merchandise Manager - Palm Beach Harley-Davidson

Palm Beach Harley Davidson

West Palm Beach, FL

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JOB DETAILS
SKILLS
Advertising, Advertising Sales, Benchmarking, Best Practices, Billing, Budgeting, Coaching, Computer Maintenance, Computer Skills, Computer Software, Computer Systems, Consumer Promotions, Corporate Policies, Credit Cards, Cross-Selling, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Consumer Behavior, Disciplinary Action, Event Management, Exceeded Sales Goal, Housekeeping/Cleaning, Human Resources, Insurance, Inventory Control System, Inventory Management, Inventory Reports, Inventory Turns, Leadership, Lift/Move 50 Pounds, Marketing, Merchandising, Operations Management, Parts Sales, People Management, Performance Analysis, Performance Management, Performance Reviews, Physical Demands, Product Merchandising, Promotional Programs, Purchasing/Procurement, RPM, Record Keeping, Reporting Skills, Resolve Customer Issues, Retail, Retail Sales, Return on Investment (ROI), Sales, Sales Management, Sales Promotions, Schedule Development, Shipping/Receiving, Staff Training, Team Player, Training/Teaching
LOCATION
West Palm Beach, FL
POSTED
Today
Job Title: MotorClothes/Merchandise ManagerDepartment: MotorClothes/MerchandiseSupervisor: General ManagerSummary DescriptionManages employees and operations of the MotorClothes/Merchandise Department. Coordinates sales promotions and advertising.Key Result Areas* MotorClothes/Merchandise Department Operations* Management* Customer Service* Promotions* Premium Customer Experience and customer retention* Productivity of department staff* Sales and marginsDuties and Responsibilities1) MotorClothes/Merchandise Department Operations* Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.* Ensure MotorClothes/Merchandise personnel are well trained and available when needed.* Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.* Coordinate orders with P&A manager.* Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio. Follow open to buy suggestions of Dave Goldfarb and Director.* Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.* Attend dealer show semi-annually.* Purchase product assortments, gauge stock movement, and devise promotions, when necessary.* Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays* Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.* Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.* Assist staff when needed.* Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management, including generating and reviewing inventory reports.* Supervise and maintain an accurate up-to-date inventory management & control system.* Complete markdowns as recommended by David Goldfarb, the MotorClothes/Merchandise Director and Harley-Davidson.* Keep 12-month non-moving inventory at industry benchmarks.2) Management* Employ sound management practices to ensure MotorClothes/Merchandise department contributes acceptable levels of gross & net profit.* Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.* Maximize return on investment of MotorClothes/Merchandise inventory.* Grow the volume of MotorClothes/Merchandise sales.* Maintain budgeted revenue and expense objectives.* Develop advertising sales, and promotional campaigns for merchandise with the MotorClothes/Merchandise Director and the Marketing Director.* Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies* Benchmark other retailers to determine "best practice" standards.* Organize and stage fashion shows and other events to sell merchandise.* Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.* Complete daily, weekly, monthly, semi-annually and annual tasks.* Develop monthly and annual objectives for the department in collaboration with Dealer* Principal, General Manager or MotorClothes/Merchandise Director.* Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.3) Customer Service* Provide excellent customer service to all of the dealership's customers whether internal or external.* Greet customers immediately, in a courteous and friendly manner.* Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.* Handle telephone transactions quickly, and courteously.* Point out any sales, specials, or new merchandise to customers.* Assist customers with their selection of merchandise and offer additional product that compliments the purchase.* Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.* Notify customers when special orders or back-ordered items are received.* Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.* Follow the Ticket to Ride process for customers purchasing bikes.* Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.* Attend training sessions as requested by the Dealer Principal, General Manager and MotorClothes/Merchandise Director.* Stay up to date on all required HDU courses.* Selling the fun and excitement of Harley-Davidson to customers.4) Promotions* Work with the Marketing Director, MotorClothes/Merchandise Director, and Event Coordinator to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.* Coordinate promotions with other departments to maximize return on promotions spending.5) Other Duties* As assigned.Supervisory Responsibilities* Establish departmental work schedule, balancing the workloads of all employees.* Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.* Ensure all policies and procedures for MotorClothes/Merchandise department are followed.* Manage employee performance (evaluate and council).* Recruit, interview, hire, and terminate MotorClothes/Merchandise employees with General Manager and Human Resource Director.* Maintain records of all disciplinary action.* Maintain records of all employee performance reviews.* Provide training for all MotorClothes/Merchandise employees: Harley-Davidson University Programs, Dealer Shows & Expos, RPM training, Field training.Commitments* Treat all employees and customers fairly, courteously, and with dignity.* Model superior customer service behavior for all MotorClothes/Merchandise personnel by maintaining positive relationships with customers, employees, MotorClothes/Merchandise* Director, General Manager and Dealer Principal.* Be prompt and available for flexible scheduling.* Be honest and fair in all business dealings.* Demonstrate an interest in growing the MotorClothes/Merchandise business and exceeding goals on a regular basis.* Demonstrate professionalism with customers, employees, and in providing customer service.* Review all RPM training, HDU, and attend training sessions to keep current in MotorClothes/Merchandise.* Accept direction and follow instruction from Dealer Principal, General Manager, and MotorClothes/Merchandise Director.* Work well with others.Qualifications & Job Requirements* Strong leadership skills.* Strong sales and sales management skills.* Experience with retail sales and inventory management.* Previous experience in developing and coaching a high performance sales team.* Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.* Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.Physical Demands* Requires the use of both hands.* Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.* Requires standing and/or walking for extended periods of time.Working Conditions* Normally indoors, however, some outdoor work is required during open houses or other events.* The noise level in the work environment can be loud.* Occasionally exposed to exhaust fumes or other airborne particles.

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Palm Beach Harley Davidson