Aerospace and Defense, Automation, Biology, Biotech and Pharmaceutical, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Distribution Services, Driver's License, Emerging Technology, Food and Beverage Industry, Health Plan, Intelligence Agencies, Internet of Things, Inventory Levels, Inventory Management, Logistics, Motion Control, Multitasking, Negotiation Skills, Order Processing, People Management, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Purchase Orders, Resolve Customer Issues, Robotics, Sales, Semiconductors, Shipping/Receiving, Systems Engineering, Time Management, Writing Skills
Customer Service Representative II
MotionAi brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. MotionAi provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include Semiconductor, Pharmaceutical, Life Sciences, Medical, Logistics, Food & Beverage, Packaging, Automotive, and Aerospace.
Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customers.
Job Duties:
- Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- May handle customer returns.
- May support specific customers.
- Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
- Performs other duties as assigned.
Education & Experience:
Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Knowledge, Skills, Abilities:
Reliability, organization, and attention to detail required. Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge.
Licenses & Certifications:
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
Company Information: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Pay: $23.28 -$29.11 / hour
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Genuine Parts
Today Genuine Parts Company (GPC) is a service organization engaged in the distribution of:
• Automotive Replacement Parts
• Industrial Replacement Parts and Materials
• Business Products
The Company has a distribution network of over 3,100 operations located throughout the United States, Canada, Mexico, the Caribbean, Australia, New Zealand, China, and Southeast Asia. In addition, the Company expanded its global network into Europe with its 2017 acquisition of Alliance Automotive Group.